Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
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Kia Wagner

Winston-Salem,NC

Summary

Goal-oriented Income Maintenance Caseworker with 3 years of experience serving as Eligibility specialist in Winston Salem. Advanced clerical knowledge with exceptional skills in data archiving and record filing. Interviewing clients to gather, analyze, evaluate client information to determine benefit eligibility. Organized Eligibility specialist with a background in social services. Successful at offering community support services to adults in need and making changes to clients' case files, entering information into the system daily, making changes, to cases. detailed in putting notes into the system.

Overview

18
18
years of professional experience

Work History

Eligibility Specialist

Dept. Of Social Services
04.2023 - Current
  • Analyze Food and Nutrition Recertifcations and determined eligibility for benefits.
  • Participate in and successfully completed on-the-job training.
  • Interviewe people applying for public assistance programs.
  • Look over caseloads to ensure timely eligibility determinations on a daily basis.
  • Aide clients in identifying and removing barriers to financial self-sufficiency.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
  • customer service, helping clients with assistance while in office
  • helping client with rental assistance, communicating with landlords and utility companies about assisting customers

Pre-K Teacher

Waughtown Kid R Us
07.2007 - 04.2022
  • Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Created and implemented developmentally appropriate curriculum addressing learning styles.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Distributed quarterly progress assessments and milestone reports to each parent.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Organized and led activities to promote physical, mental and social development.
  • Administered and documented results of student assessments.
  • Taught children foundational skills in colors, shapes and letters.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Incorporated music, art and theater into lesson planning.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Met with parents to discuss child behavior and academic progress.

Education

Some College (No Degree) - Early Childhood Education

Davidson County Community College
Thomasville, NC

Skills

  • Strong Client Relations Abilities
  • Relationship Building
  • Verbal and Written Communication
  • Customer Service
  • HIPAA Compliance
  • Proficiency in EPIC
  • NC FAST
  • Telephone Etiquette
  • Applicant Support and Service
  • Effective Communication Skills
  • Documentation and Paperwork
  • Appointment Scheduling
  • Eligibility Determination
  • Data entry
  • Interviewing
  • Effective communication skills
  • Public assistance
  • Microsoft office

Education and Training

other

Timeline

Eligibility Specialist

Dept. Of Social Services
04.2023 - Current

Pre-K Teacher

Waughtown Kid R Us
07.2007 - 04.2022

Some College (No Degree) - Early Childhood Education

Davidson County Community College

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Kia Wagner