Kia Watson
Queens,NY
Summary
Driven professional with a background in healthcare and customer service. Skilled in data entry and customer relations. Seeking a position that can provide growth and stability. Known for reliability, adaptability, and the capacity to learn and apply new skills. Committed to leveraging these skills to drive team success and contribute to organizational growth. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Store Associate
Lidl Supermarket
Brooklyn, NY
12.2024 - Current
- Regularly replenishing shelves with new products, rotating stock to ensure freshness, and ensuring proper product display
- Greeting customers, helping them locate items, answering questions about products
- Maintaining a clean and organized store
- Operating a cash register, processing transactions accurately, and handling payments
- Managing over 300 customers per day
- Following food safety and sanitation guidelines, including proper handling and rotation of perishable items
Orthodontic Receptionist
Scantlebury Orthodontics
Brooklyn, NY
04.2024 - 06.2024
- Resolved customer problems and complaints
- Confirmed appointments, communicated with clients, and updated client records
- Provided clerical support by copying, faxing, and filing documents
- Maintained confidentiality of information regarding clients and company
- Greeted incoming visitors and customers professionally
- Responded to inquiries from callers seeking information
- Managed multiple tasks and met time-sensitive deadlines
- Handled cash transactions
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Operated multi-line telephone system to answer and direct high volume of calls
- Handled incoming and outgoing package deliveries
- Scheduled client appointments
- Organized, maintained and updated information in computer databases
- Adhered to strict HIPAA guidelines to protect patient privacy
Clinical Laboratory Technician
Flow Health
Bayonne, NJ
03.2023 - 05.2023
- Avoided unnecessary testing delays by keeping supplies organized and well-stocked
- Maintained safe work environment free of hazards to protect staff and testing results
- Identified and traced quality control issues impacting laboratory results
- Documented and verified patient information using laboratory information system
- Operated wide range of laboratory equipment and instruments to complete analysis
- Maintained strict aseptic fields minimizing staff infection risks
- Set up, maintained, and verified sterility of lab equipment and tools
- Used correct formulas and procedures to prepare solutions and reagents for testing needs
- Specialized in conducting PCR tests with accuracy and precision
- Managed approximately PCR 500 samples per day
- Followed Good Laboratory Practices (GLP) consistently across daily activities
- Helped management optimize laboratory processes for maximum efficiency and performance
Clinical Laboratory Technician
Labcorp
Raritan, NJ
05.2022 - 03.2023
- Maintained safe work environment free of hazards to protect staff and testing results
- Identified and traced quality control issues impacting laboratory results
- Summarized test results and activities for management via verbal updates or written reports
- Consulted with outside professionals and specialists about tests and testing results
- Analyzed and interpreted data, accurately identifying and reporting laboratory results
- Maintained strict aseptic fields minimizing staff infection risks
- Operated wide range of laboratory equipment and instruments to complete analysis
- Set up, maintained and verified sterility of lab equipment and tools
- Documented and verified patient information using laboratory information system
- Managed over 800 PCR samples per day
- Used correct formulas and procedures to prepare solutions and reagents for testing needs
- Specialized in conducting PCR tests with accuracy and precision
- Followed Good Laboratory Practices (GLP) consistently across daily activities
- Helped management optimize laboratory processes for maximum efficiency and performance
Volunteer
The Brooklyn Hospital Center
Brooklyn, NY
02.2020 - 03.2020
- Reported patient requests, concerns, and other observations to staff
- Carried laboratory specimens, results, and charts to appropriate departments
- Provided support and companionship to patients in need of assistance
- Supported approximately 10 - 15 patients per day
Education
Bachelor of Science - Biology
Medgar Evers College
Brooklyn, NY06.2020
Skills
- Ability to work independently and as part of a team
- Attention to detail
- Customer service
- Data Entry
- File Management
- Flexible schedule adaptability
- Inventory control
- Multi-Line Telephone Systems
- Time Management
- Verbal and written communication
Timeline
Store Associate
Lidl Supermarket
12.2024 - Current
Orthodontic Receptionist
Scantlebury Orthodontics
04.2024 - 06.2024
Clinical Laboratory Technician
Flow Health
03.2023 - 05.2023
Clinical Laboratory Technician
Labcorp
05.2022 - 03.2023
Volunteer
The Brooklyn Hospital Center
02.2020 - 03.2020
Bachelor of Science - Biology
Medgar Evers College