Years of Customer Services
Kia Xiong
Sacramento,CA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
Work History
Airline Gate Agent
GAT Airline Ground Support
Sacramento, CA
06.2021 - Current
- Tagged and transferred baggage from scales to designated conveyor belt.
- Assisted customers with ticketing and baggage check-in requirements.
- Managed passenger check-in by verifying customers' travel documentation.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Sold, printed and reissued available tickets to customers at check-in.
- Communicated with site personnel by relaying information via radio calls.
- Monitored gate areas and addressed security situations with management.
- Inputting in data information in system
Sales Associate
Old Navy
Elk Grove, CA
04.2019 - 04.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved perfect attendance and on-time record.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
High School Diploma -
Florin High School
Sacramento, CA05.2019
Skills
- Friendly service mentality
- Customer Service
- Flexible & Adaptable
- Compassion
- Stocking and replenishing
- Excellent people skills
- Multi-tasking strength
- Adaptability
- Responsible
- Collaboration
- Analytical skills
Languages
Hmong
Native or Bilingual
English
Native or Bilingual
Timeline
Airline Gate Agent
GAT Airline Ground Support
06.2021 - Current
Sales Associate
Old Navy
04.2019 - 04.2020
High School Diploma -
Florin High School
Similar Profiles
Sierra CundiffSierra Cundiff
Ground Operations Manager at GAT Airline Ground SupportGround Operations Manager at GAT Airline Ground Support
Joseph KellerJoseph Keller
Lead Ramp Service Agent at GAT Airline Ground SupportLead Ramp Service Agent at GAT Airline Ground Support
Rushanthika FernandoRushanthika Fernando
Guest Service Supervisor/Trainer at GAT Airline Ground SupportGuest Service Supervisor/Trainer at GAT Airline Ground Support
Cecelia CeaserCecelia Ceaser
Pricing Accuracy Coordinator at Rite AidPricing Accuracy Coordinator at Rite Aid
Lesly Baez VargasLesly Baez Vargas
Sandwich Artist at Sourdough & CoSandwich Artist at Sourdough & Co