Kiabeth Gonzalez
West Terre Haute,IN
Summary
Dynamic manager with a proven track record at Totpsi Inc., excelling in team leadership and customer service. Enhanced operational efficiency and employee engagement while resolving conflicts and maintaining high-quality service. Skilled in expense tracking and staff training, fostering a positive work environment that drives productivity and satisfaction.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Manager
Totpsi Inc.
09.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Entrusted with stewardship of financial assets.
- Responsibility for the smooth running of the establishment while Mechmet Toptsi's absence, maintaining productivity and resupplying the restaurant.
- Responsible for processing the payroll.
Housekeeper
La Quinta Resort & Club
05.2013 - 07.2013
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Changed bed linens and collected soiled linens for cleaning.
Education
GED -
High School Equivalency
Indianapolis, IN06-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Shift scheduling
- Expense tracking
- Computer skills
- Positive attitude
- Problem resolution
- Multitasking
- Problem-solving
- Staff training
Languages
Spanish
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Passionate about balancing physical health with mental and emotional wellness
- Knitting and Crocheting
- Reading
- Fashion and Style
- Thrifting
Timeline
Manager
Totpsi Inc.
09.2016 - Current
Housekeeper
La Quinta Resort & Club
05.2013 - 07.2013
GED -
High School Equivalency
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