Kia D. Herron

• See all HR Coordinator tasks with the following additions
• BIA/BCCP
• New hire paperwork processing (virtual I9s)
• New hire spreadsheet distribution
• Deltek/Timekeeping assistance/backup: training, guides, videos
• Building “one-page” guides for ease of use (for general employees
• Interview scheduling: enrolling in assessments and providing results to interview team
• Reports and audits: 90-day review report, Telecommuters, Professional Licensure Verification/renewal, Background checks
• Update and Maintain HR Coordinator Manual: delegate pieces to certain team members who work mainly with specific processes

• EEO-1|VETS
• OneSource login resets
• Deltek/Timekeeping assistance/backup
• Update and Maintain HR Coordinator Manual
• Facilitating training w/ L&D
• Office supply orders
• Bonus requests
• GovDocs Support
• Mail distribution
• Unemployment Claims
• OnBase Uploading (manual)
• Facilitating New Hire Orientation (occasionally hosting)
• Reports and audits: 90-day review report, Telecommuters
• Research and reporting: Reasonable suspicion for telecommuters, On-Call policies by state
• Separations: company and separating employee communications, exit surveys
• OneSource Keying/ServiceNow request completions: Transfers, Promotions, Supervisor Changes, Address Changes, Marital Status & Name Changes, Disciplinary Action, 401k updates, Ergonomic Assessments

Recruiting in mass to prepare for opening property (Paycor Recruiting & Indeed); Monitoring background checks (HireRight); Processing new hires (Paycor & E-Verify); Run audits and reports for recruitment tracking; Assist with coaching opportunities & retention; Assist with implementing and maintaining company policy; Assist members of leadership with appropriate disciplinary actions; High level of privacy/security; Audit reports (Cobra, ACA Employee Measurement, etc.); Collect office supply orders; Maintain employee engagement display; Assist with Accounts Payable process as needed; Support the purchasing and receiving function for the hotel by ensuring orders are received as directed; Communicate timely and effectively with hotel guests and vendors with questions regarding billing or invoicing – escalating as needed

Customer Advocacy/Service; Assist providers (doctor/office) with inquiries pertaining to member (patient) insurance coverage; Assist members with details pertaining to their insurance coverage and financial obligations; Heavy inbound phones; High level of privacy/security

Process and coordinate requests for pre-employment clearances; Conduct pre-processing audit, including new hire scheduling and confirmation communication; Process new hires, ensuring compliance as related to I-9s, WOTC (Work Opportunity Tax Credit), etc; Conduct new hire orientation scheduling, including report distribution; Complete post-processing audit and prepare documentation for submission; Work with identified vendors to ensure timely submission for Work; Opportunity Tax Credit (WOTC); Utilize various computer systems to track; record, generate, format and distribute operational reports; Respond to requests for I-9 audit changes and additional information from Corporate Compensation; Ensure timely completion of transactional requests and special projects; Maintain working knowledge of all federal & state laws pertaining to Employment; Work with governing bodies & regulatory agencies to ensure Employment-related compliance (DHS, Nevada GCB, Internal Audit, etc.); Compose correspondence and written material in rough draft and final form based on organizational practices, policies and procedures; Test Workday software to ensure department functions are maintained through updates; Department Scheduling; Team building and conflict resolution

Guest service; Maintaining company standards, policies, procedures and the many avenues to locate these for team member knowledge; Answering FMLA inquiries, while maintaining confidentiality with regards to HIPPA; Processing FMLA packets and followed the procedures for creating the appropriate packet for each team member request; sorting of incoming documents for Absence Management from team members and their physicians; adding appropriate notes; General knowledge of company benefits: Aflac, Voya, COBRA, Harmony Health Care, Direct Health Plan (UMR), Eye Med, Liberty Dental, Sun Life; Anthem; Providing accurate time lines for enrolling or supplying necessary documentation for enrollment; Navigation of cast member portals; Workday, HR Access, My MGM; Using Neocase to open an inquiry for every phone call from team members; follow up on submitted inquiries; following closing procedures; resolving, delegating, or escalating team member inquiries for resolution; Union Dues: set up, start of deductions; ending of deductions; Kronos systems; One touch resolution, if applicable, or screening calls to transfer to appropriate specialist for escalated matters;

Data input by sorting of incoming documents for Absence Management from team members and their physicians and adding them to their appropriate case(s); Maintain employee confidentiality, handling sensitive information, with regards to HIPPA; Processing FMLA packets and followed the procedures for creating the appropriate packet for each team member request

Prepare and print UB-04s; Ensure accurate billing; submit bills and follow up timely; Accounts Receivable reviews (monthly: in house/quarterly: corporate; Administrative duties: sending and receiving deliveries, filing, dictation, greeting guests at the front desk, phone operator (taking inbound calls to answer general facility questions or transferring to appropriate department and use of page system); Processing new employees after hire; General annual enrollment assistance: knowledge of benefit plans offered and variations of products, tiers available to staff members; resources available to staff with offered coverages