Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kiah Baker

Garland,TX

Summary

Dynamic customer service professional with a proven track record at Allstate Insurance Co, excelling in problem resolution and active listening. Recognized for reducing customer complaints and enhancing satisfaction through effective solutions. Proficient in Microsoft Office Suite, I thrive in high-pressure environments, consistently delivering exceptional results and fostering positive team culture.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative I

City of Dallas - Sanitation
07.2022 - Current
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

CCC- Customer Service UL-Assoc II

Allstate Insurance Co
07.2021 - 10.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.

Video Indexer

Swagit Productions
04.2017 - 09.2018
  • Delivered edits on time for reviews and final delivery.
  • Maintained organized digital archives of raw footage, final edits, and other assets for easy access and retrieval.
  • Managed multiple projects simultaneously, meeting strict deadlines while maintaining high-quality results.

Education

Bachelor of Arts - Radio/Television/Film

University of North Texas
Denton, TX
07-2016

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution

  • Payment processing
  • Professional telephone demeanor
  • Administrative support
  • Microsoft Office Suite

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Learning new cooking techniques and expanding my culinary skills
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Customer Service Representative I

City of Dallas - Sanitation
07.2022 - Current

CCC- Customer Service UL-Assoc II

Allstate Insurance Co
07.2021 - 10.2021

Video Indexer

Swagit Productions
04.2017 - 09.2018

Bachelor of Arts - Radio/Television/Film

University of North Texas