KIAH BUTTS
Vicksburg,MS
Summary
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Human Resource
BBMJ Logistics LLC
Richardson, TX
06.2023 - 08.2024
- Identify Staff vacancies and recruit, interview and select applicants
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering discipline procedures
- Plan and conduct new employee orientation to foster positive attitude towards organizational objectives
- Serve as a link between management and employees by handling questions, interpreting, and administering contracts and helping resolve work related problems
- Represent the organization at personal-related hearings and investigations
- Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization
- Analyze and modify compensation and benefit policies to establish competitive programs and ensure compliance with legal requirements.
Commercial Truck Driver
KLLM Transportation Services
Lancaster, TX
09.2021 - 12.2022
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions
- Finalized daily logs on schedule to update internal records and uphold DOT requirements
- Reviewed transportation and shipping documentation and manifests to verify accuracy of inventory counts
- Logged daily delivery details, customer issues and mileage to maintain open communication with management and keep compliant records
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions
- Conducted efficient cargo transfers to maintain route schedules
- Communicated with other truck drivers and operators to coordinate materials handling and deliveries
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Internal Revenue Service, IRS
Memphis, TN
10.2016 - 08.2021
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided information regarding charge accounts and loyalty programs
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor Of Business Administration - Business Administration
Strayer University
Washington, DC12-2023
Skills
- Active Listening
- Teamwork and Collaboration
- Teambuilding
- Decision-Making
- Attention to Detail
- Problem-Solving
- Critical Thinking
- Clerical Support
- Written Communication
- Organization and Time Management
Timeline
Human Resource
BBMJ Logistics LLC
06.2023 - 08.2024
Commercial Truck Driver
KLLM Transportation Services
09.2021 - 12.2022
Customer Service Representative
Internal Revenue Service, IRS
10.2016 - 08.2021
Bachelor Of Business Administration - Business Administration
Strayer University
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