Kiah Deibler-Gorman
Antioch
Summary
Strategic Operations Analyst with extensive experience at LBMC Employment Partners, specializing in workflow optimization and project management. Expertise in developing performance metrics and enhancing client experiences, driving operational efficiency and compliance. Proven ability to foster collaboration and deliver impactful solutions across cross-functional teams.
Overview
16
16
years of professional experience
Work History
Strategic Operations Analyst
LBMC Employment Partners, LLC
Nashville
02.2023 - Current
- Analyze operational processes across HR, payroll, benefits, workers’ compensation, and client service functions to identify efficiency gaps, and recommend improvements.
- Develop and optimize workflows, SOPs, and cross-department processes to support scalability, compliance, and consistent service delivery.
- Partner with leadership, HR, and service teams to design and implement solutions that enhance client experience and internal productivity.
- Lead or support cross-functional projects, including system enhancements, integrations, process rollouts, and strategic initiatives.
- Create dashboards, reports, and performance metrics to monitor operational health, and guide decision-making.
- Support change management by training teams, documenting processes, and communicating updates across the organization.
Human Resources Compliance Specialist
LBMC Employment Partners, LLC
Nashville
09.2019 - 01.2025
- Perform the new employee process, including reviewing new hire information for accuracy, and coordinating pre-employment screening requirements.
- Ensure HR files are maintained in accordance with legal and company requirements.
- Assist with conducting audits of various payroll, benefits, and other HR programs, and recommend any corrective actions.
- Coordinate the onboarding and enrollment process with new employees.
- Administer termination paperwork.
- Support HR Business Partners in maintaining superior customer service to clients.
Administrative Assistant
Columbia University Medical Center
New York
01.2019 - 04.2019
- Screen, edit, and draft communications, including emails, phone calls, grant applications, presentations, and scientific publications.
- Heavy calendar and schedule management, including seminars, visitors, and travel arrangements.
- Maintain and track vacation and time-off requests among the Motor Neuron Center staff.
- Liaise with facilities to ensure that laboratory space is safe and operational, and manage service agreements for equipment in the department.
- Collaborate with other departments and business partners to ensure compliance with University policies and regulations.
Office Manager
The Dermatology and Laser Group
New York
08.2016 - 12.2018
- Directly supervise a staff of Patient Care Coordinators, and manage daily business operations by ordering office supplies, monitoring patient schedules, providing technical support, and liaising with third-party businesses.
- Work closely with physicians and clinical managers to optimize the patient care experience.
- Support office budget practices, tabulate sales reports, and manage product inventory.
- Assist in license renewal, physician credentialing, and provide support to billing affiliates.
- Responsible for hiring and onboarding new employees, and managing benefits and compensation.
- Handle all mail, including insurance checks, laboratory results, medical records requests, and confidential information.
Patient Care Coordinator
The Dermatology and Laser Group
New York
08.2015 - 08.2016
- Perform patient intake, and verify patient insurance information.
- Coordinated patient appointments and managed scheduling for dermatology services.
- Address medical and insurance questions, and patient inquiries, via telephone and email.
- Collect copays, coinsurance, other patient balances, and reconcile daily cash reports.
- Assist with in-house marketing, draft social media posts, and manage the patient email database.
- Handle the multi-line phone system, and reallocate calls as needed.
Medical Assistant
NY Spine Medicine
New York
01.2014 - 05.2015
- Answer phones, schedule appointments, and log in patients arriving at the clinic.
- Record patients' medical history, surgical history, and confirm the purpose of the visit.
- Explain procedures, obtain written consent for procedures, and answer questions regarding treatment.
- Perform nerve conduction velocity (NCV) and ankle-brachial index (ABI) testing, and explain the results to patients.
- Write prescriptions, call medications into pharmacies, and verify diagnostic and procedure coding.
Sales Associate and Cashier
Joe Fresh
New York
06.2012 - 01.2014
- Assist customers with locating merchandise, and answer a variety of customer questions.
- Organize the aesthetic appeal of the store and merchandise.
- Complete sales transactions, and issue receipts, refunds, credits, or change due with required documentation.
- Answer phones, file financial documents, prepare packages, schedule pickups, and other clerical duties.
- Count each register at the beginning and end of the day for cash reconciliation, and prepare the daily bank deposit.
Statistical Assistant
Oberlin College Athletic Department
Oberlin
03.2010 - 05.2013
- Log statistics at Oberlin Men’s Lacrosse games.
- Report statistics to the Director of Communications for media guides and press releases.
Technology Support Assistant
Bucknell University
Lewisburg
06.2010 - 08.2010
- Provide individual instruction to faculty and staff.
- Deliver and install hardware and software on campus computers.
- Develop expertise in all supported computer systems and supported software packages.
- Troubleshoot hardware, software, printing, and networking problems on faculty and staff computers.
Education
Bachelor of Art - Neuroscience
OBERLIN COLLEGE
Oberlin, OH05.2013
Skills
- Microsoft Office Suite
- Adobe Illustrator
- Audit coordination
- Project management
- Workflow optimization
- Strategic thinking
- Process mapping
- IT knowledge
Timeline
Strategic Operations Analyst
LBMC Employment Partners, LLC
02.2023 - Current
Human Resources Compliance Specialist
LBMC Employment Partners, LLC
09.2019 - 01.2025
Administrative Assistant
Columbia University Medical Center
01.2019 - 04.2019
Office Manager
The Dermatology and Laser Group
08.2016 - 12.2018
Patient Care Coordinator
The Dermatology and Laser Group
08.2015 - 08.2016
Medical Assistant
NY Spine Medicine
01.2014 - 05.2015
Sales Associate and Cashier
Joe Fresh
06.2012 - 01.2014
Technology Support Assistant
Bucknell University
06.2010 - 08.2010
Statistical Assistant
Oberlin College Athletic Department
03.2010 - 05.2013
Bachelor of Art - Neuroscience
OBERLIN COLLEGE