Kiah Echols
New Britain,USA
Summary
Insightful Interviewer recognized for high productivity and efficiency in task completion. Specialize in effective communication, critical thinking, and data analysis to ensure accurate assessment of candidates. Excel in active listening, empathy, and adaptability, leveraging these soft skills to create comfortable interview environments and make informed decisions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Employment Security Interviewer
CT Department of Labor
, USA
08.2020 - Current
- Conducted interviews to determine eligibility for unemployment benefits
- Offered guidance and solutions to those affected by identity fraud using both call and email services
- Detected and analyzed patterns of fraudulent activities.
- Examined potential fraud cases from various sources
- Compiled in-depth reports from gathered information
- Performed document verification for thorough investigations
- Conducted phone interviews with claimants and employers to finalize audits
- Performed data assessment to expose fictitious entities
- Monitor and verify correct financial records
- Reviewed data obtained from interview for completeness and accuracy.
- Identified and resolved inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
Client Services Representative
Quest Diagnostics
01.2019 - 06.2020
- Performed venipuncture and other blood collection procedures according to established standards.
- Input medical and insurance information into database for inclusion in patient records.
- Liaised with physician offices to represent patients
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Monitored inventory levels of supplies used in phlebotomy services.
- Responded quickly and effectively to emergency situations.
- Maintained accurate records of collected specimens and test results.
- Prepared and packaged specimens for courier transport.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
Registry Consultant
buy buy BABY
09.2018 - 03.2019
- Guided expectant parents in compiling baby registry items
- Guided guests through registry selection process
- Provided tailored product recommendations based on requirements
- Ensured accurate financial counts
- Operated cash register to handle sales transactions
- Participated in workshops to enhance product knowledge
- Developed detailed procedures for registry operations, including data entry and maintenance.
- Provided customer service and technical assistance regarding registry processes.
- Assisted in developing reports for the registry management team.
- Maintained a database of all registrants, ensuring accuracy and timely updates.
- Generated monthly reports summarizing the progress of the registry operations.
- Performed administrative tasks such as filing paperwork, updating records, and preparing documents.
- Handled incoming calls from customers seeking assistance with their registrations.
- Collaborated with other departments to ensure successful implementation of new systems or procedures.
- Scheduled appointments for clients who needed additional support with their registrations.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Placed special orders or called other stores to find desired items.
Teller
Bank of America
03.2016 - 11.2016
- Handled deposits, withdrawals, money transfers and credit card/loan payments
- Promoted relevant services tailored to client requirements boosting sales figures
- Handled numerous financial transactions involving multiple currencies
- Ensured precise cash drawer and ATM reconciliations
- Resolved customer concerns promptly
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Maintained confidentiality of all customer records and information according to company policies.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Built and maintained client relationships through quality, personalized interactions.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Tax Preparer
HRA of New Britain
12.2013 - 04.2014
- Filed both simple and advanced individual tax returns
- Calculated tax liabilities and refunds utilizing tax software
- Gathered necessary documents for tax filing
- Coordinated appointments for new and returning clients
- Examined data entries to ensure accuracy and identify inconsistencies
- Compiled data from clients to accurately complete tax forms.
- Identified potential deductions to minimize clients' tax liabilities.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Reviewed prior year's returns for accuracy and completeness before submitting them.
- Filed electronically through approved software programs.
Education
Certificate - Phlebotomy & Lab Services
GOODWIN COLLEGE
08.2018
Certificate - Fraud Investigator
NASWA
Certificate - Bookkeeping
Coursera
New Britain, CTSkills
- Fraud Analysis
- Fraud Detection and Prevention
- Collaboration
- Effective Communication
- Proficient in Microsoft Office
- Analytical Problem Solving
- Attention to detail
- Effective Time Management
- Auditing
- Data Analysis
- Report Generation
- Customer service and assistance
- ICD-10
- Clerical
- Cash Transaction Processing
- Telephone Etiquette
- Medical Terminology
Certification
- UI Fraud Investigation
- Phlebotomy & Lab Services
References
References available upon request.
Timeline
Employment Security Interviewer
CT Department of Labor
08.2020 - Current
Client Services Representative
Quest Diagnostics
01.2019 - 06.2020
Registry Consultant
buy buy BABY
09.2018 - 03.2019
Teller
Bank of America
03.2016 - 11.2016
Tax Preparer
HRA of New Britain
12.2013 - 04.2014
Certificate - Phlebotomy & Lab Services
GOODWIN COLLEGE
Certificate - Fraud Investigator
NASWA
Certificate - Bookkeeping
Coursera
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