Kiah Florence
Riverview,FL
Summary
Dynamic and results-oriented professional with extensive experience in retail and customer service, notably at Southeastern Grocers. Excelled in merchandise organization and providing compassionate caregiving, significantly enhancing customer satisfaction and operational efficiency. Skilled in product displays and client confidentiality, adept at fostering positive relationships and maintaining high standards of sanitation and inventory management.
Overview
3
3
years of professional experience
Work History
Produce Associate
Southeastern Grocers
2023.06 - Current
- Rotated grocery products, ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Pleasantly greeted customers and provided prompt and courteous service.
- Blocked produce and culled damaged or spoiled pieces.
- Stocked fruits and vegetables and removed old or poor quality products.
- Completed prep work on pre-packaged vegetables and fruits.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Checked for outdated and overripe grocery items and removed from inventory.
- Within my first year I was noticed and complemented by multiple higher ups from corporate, receiving many compliments.
Crew Member
Dunkin' Donuts
2022.03 - 2022.05
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
Resident Assistant
Alderman Oaks Retirement Residence
2021.02 - 2021.08
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Maintained clean, safe, and well-organized patient environment.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Established and enforced residence hall policies and quiet hours to establish safe and respectful living environment.
- Mediated conflict resolution with roommates and other residence hall members to promote peace, order and positive relationships.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Delivered and served meals and provided other dining needs.
- Followed residence's service plan and provided assistance with toileting, bathing, dressing, oral hygiene and other daily living tasks.
- Assisted over 12 elderly, convalescents and disabled residents with daily living activities in residential care facilities.
- Escorted residents to community activities and games and encouraged participation.
- Facilitated personal hygiene management, feeding and ambulation.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Associate of Applied Science - Early Childhood Education
Rasmussen College
Saint Cloud, MN02.2025
Skills
- Merchandise organization
- Product displays
- Sanitizing procedures
- Price Checking
- Monitoring inventory
- Operating pallet jacks
- Shelf Stocking
- Food Preparation
- Compassionate Caregiving
- Client Confidentiality
- Housekeeping Duties
- Meal serving and feeding
Timeline
Produce Associate
Southeastern Grocers
2023.06 - Current
Crew Member
Dunkin' Donuts
2022.03 - 2022.05
Resident Assistant
Alderman Oaks Retirement Residence
2021.02 - 2021.08
Associate of Applied Science - Early Childhood Education
Rasmussen College
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