Kiah Washington
Alexandria,Virginia
Summary
Experienced and driven Customer Service Representative with over 8 years of experience delivering exceptional support in fast-paced environments. Skilled in resolving complex customer issues, troubleshooting technical problems, and handling billing inquiries with efficiency and empathy. Proven track record of exceeding performance targets, including customer satisfaction, call resolution times, and upselling opportunities. Adept at building rapport with customers, retaining clients, and providing personalized solutions. Seeking to leverage customer service expertise in a dynamic, customer-focused environment.
Overview
8
8
years of professional experience
Work History
Self Employed
Self
10.2016 - Current
- Contract-based work at several different establishments located up and down East Coast.
- Demonstrate exceptional interpersonal skills and handle client inquiries and concerns with professionalism.
- Manage personal earnings and tips, ensuring accurate tracking and reporting.
- Develop and implement effective sales strategies to attract new clients and retain existing ones.
Front Desk Administrator
Massage Heights
04.2023 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Efficiently managed scheduling and rescheduling of appointments through computerized booking system.
- Delivered outstanding customer service by promptly addressing client needs and resolving issues or complaints with empathy and professionalism.
- Handled check-ins and check-outs, processed payments, and managed cash and credit transactions with accuracy
Assistant Manager
Leslie's Pool Supplies
02.2023 - 04.2023
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in managing day-to-day operations to ensure smooth and efficient business processes.
- Oversaw staff scheduling, inventory management, and resource allocation to meet organizational needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
Verizon
04.2022 - 08.2022
- Provided excellent customer service via phone, email, and chat, assisting with billing inquiries, service issues, and general account management.
- Troubleshooted and resolved technical issues related to mobile devices, internet services, and other Verizon products, guiding customers through step-by-step solutions.
- Managed customer accounts by processing service requests such as new account activations, upgrades, plan changes, and cancellations.
- Consistently met and exceeded key performance metrics, including customer satisfaction, call resolution time, and sales targets.
Education
High School Diploma -
Battlefield High School
Haymarket, VA06.2014
Skills
- Customer Service
- Sales
- Microsoft Office
- Verbal and Written Communication
- Self-Directed
- Multitasking
Timeline
Front Desk Administrator
Massage Heights
04.2023 - 08.2023
Assistant Manager
Leslie's Pool Supplies
02.2023 - 04.2023
Customer Service Representative
Verizon
04.2022 - 08.2022
Self Employed
Self
10.2016 - Current
High School Diploma -
Battlefield High School
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