Kiah Whitmyer
Waldorf,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Communications Representative
Medstar Washinton Hospital Center
Washington, DC
12.2023 - Current
- Responds to calls made to MWHC employing great customer service skills in order to provide a positive experience.
- Receives and processes service requests from patients, guests, physicians, and MWHC associates. Responds to customer inquiries and concerns. Follows up with customers as appropriate to ensure customer satisfaction.
- Generates and dispatches service request work orders for completion by vendors.
- Assists patients by confirming appointment times through MedConnect.
- Receives and processes requests for emergency and non-emergency calls for patients, physicians, departments and services of MedStar Washington Hospital Center. Answers incoming MWHC calls and routes or assists callers in locating patients, guests, physicians, or employees. Answers questions regarding patient information as appropriate.
- Activates and dispatches all stat calls, pages and code teams in emergent situations
Concierge
NVT Staffing
Fairfax VA, VA
07.2023 - 12.2023
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
Server
Founding Farmers
McLean, VA
01.2021 - 07.2023
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Checked food before serving it to customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
Front Desk Receptionist
Hampton Inn By Hilton
Washington, DC
08.2016 - 01.2019
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Explained policies and procedures to visitors.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Input customer data into reservation systems and updated to reflect room changes.
- Drafted professional business documents, spreadsheets and correspondence.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Education
General Studies
Westlake High School
Waldorf, MD06.2016
Skills
- POS Operation
- Sales Expertise
- Guest Engagement
- Administrative Support
- Front Office Management
- Customer Service
- Mail Sorting
- Mail Distribution
- Office Administration
- Office Organization
- Complex Problem-Solving
- Oral and Writing Communication
- Effective Planning
- Scheduling Appointments
- Email and Telephone Decorum
- Researching Skills
- Word Processing
- Verbal and Written Communication
Certification
- Cosmetology Certification-2018
- CompTIA fundamentals Certification, College Of Southern MD - 2019
Timeline
Communications Representative
Medstar Washinton Hospital Center
12.2023 - Current
Concierge
NVT Staffing
07.2023 - 12.2023
Server
Founding Farmers
01.2021 - 07.2023
Front Desk Receptionist
Hampton Inn By Hilton
08.2016 - 01.2019
General Studies
Westlake High School
- Cosmetology Certification-2018
- CompTIA fundamentals Certification, College Of Southern MD - 2019
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