Summary
Overview
Work History
Education
Skills
Certification
Timeline
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KIAH WILLIAMS

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. My strengths of creative thinking, cultivating positive relationships, and problem solving consistently increase employee engagement and optimize operations throughout the business and positively impact company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Director of Guest Experience

Chick Fil A
07.2022 - Current
  • Oversaw the hiring, training, and development of new and current employees.
  • Identified opportunities in development and training and created training plans to accommodate and reflect the diverse demographics of the staff.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Implemented and conducted routine inspections and procedures to ensure consistent compliance with health, safety, and food quality standards.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Kitchen Manager

Mama J's
12.2021 - 08.2022
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Consistently met or exceeded local health department inspection requirements through diligent adherence to safety protocols and maintaining thorough documentation records.
  • Adapted to fast-moving situations, utilizing problem-solving in complex circumstances
  • Identified areas of improvement in food waste and employee workflows to optimize budget controls
  • Managed an annual budget of $1.3 million for all inventory, food, and purchase supplies from approved vendors
  • Handled business management tasks, employee payroll and inventory ordering.
  • Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.

General Manager

Tropical Smoothie Cafe
06.2020 - 11.2021


  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Scheduled staff shifts to guarantee adequate capacity for ideal operations and optimal financial results.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Oversaw routine ordering and inventory practices to optimize customer experiences.
  • Improved cash handling policies and ensured procedures were being followed at all times.

Call Center Supervisor

Capital One
11.2017 - 05.2020
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
  • Ensured compliance with industry regulations and company policies through regular audits and ongoing agent education.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.

Education

Bachelor of Science (B.S.) - Biology -

Virginia Commonwealth University
Richmond, VIRGINIA

Skills

  • Editing & Proofreading
  • Inventory Management
  • Creativity and Innovation
  • Performance optimization
  • Written communication
  • Staff Development
  • Budget Control
  • Customer Relationship Management
  • Policy Development

Certification

CPR Certification

Timeline

Director of Guest Experience

Chick Fil A
07.2022 - Current

Kitchen Manager

Mama J's
12.2021 - 08.2022

General Manager

Tropical Smoothie Cafe
06.2020 - 11.2021

Call Center Supervisor

Capital One
11.2017 - 05.2020

Bachelor of Science (B.S.) - Biology -

Virginia Commonwealth University

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