Kiahanna Shirley
Toccoa,GA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Stephens County Hospital
08.2020 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing procedures and obtaining consent.
- Scheduled appointments, registered patients
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Front Desk Associate
Planet Fitness Gym
08.2019 - 08.2020
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined check-in for improved efficiency and reduced wait times.
- Resolved guest issues effectively, ensuring a positive customer experience.
- Processed payments accurately while adhering to company policies and procedures.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Certified Medical Assistant
Heart Clinics Northwest
10.2017 - 12.2018
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Performed diagnostic tests accurately, including EKGs and placing heart monitors, to contribute to swift diagnosis and appropriate treatment options.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
Certified Medical Assistant
Kootenai OBGYN
04.2012 - 10.2017
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Certified Medical Assistant
North Idaho Foot And Ankle
06.2011 - 03.2012
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Performed diagnostic tests accurately, including X-rays, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Resident Manager
Beehive Homes Assisted Living
03.2011 - 06.2011
- Oversee the daily operations of the facility
- Manage staff, including training and scheduling
- Develop and maintain relationships with the residents
- Ensure the facility is compliant with all regulations and laws
- Maintain patient records, including medication distribution
- Assist residents with daily activities, including bathing and feeding
Certified Medical Assistant
Rockwood Cancer Treatment Center
08.2010 - 03.2011
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Phlebotomy Technician Certificate - Phlebotomy
North Idaho College
Coeur D'Alene, ID10.2016
Medical Assisting Certification - Medical Assisting
Carrington College
Spokane, WA05.2010
Skills
- Electronic Health Records
- Medical Terminology
- Inventory and supply management
- HIPAA Compliance
- Medical Billing
- Specimens collection and processing
- Patient Scheduling
- Medical Records Management
- Patient documentation
- Patient Assessments
Certification
- CMA - Certified Medical Assistant, AAMA
- CPT- Certified Phlebotomy Technician- NHA
Timeline
Certified Medical Assistant
Stephens County Hospital
08.2020 - Current
Front Desk Associate
Planet Fitness Gym
08.2019 - 08.2020
Certified Medical Assistant
Heart Clinics Northwest
10.2017 - 12.2018
Certified Medical Assistant
Kootenai OBGYN
04.2012 - 10.2017
Certified Medical Assistant
North Idaho Foot And Ankle
06.2011 - 03.2012
Resident Manager
Beehive Homes Assisted Living
03.2011 - 06.2011
Certified Medical Assistant
Rockwood Cancer Treatment Center
08.2010 - 03.2011
Phlebotomy Technician Certificate - Phlebotomy
North Idaho College
Medical Assisting Certification - Medical Assisting
Carrington College
- CMA - Certified Medical Assistant, AAMA
- CPT- Certified Phlebotomy Technician- NHA
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