KIAINETSY Febres (Kianie)
Lehigh Acres,FL
Summary
Experienced medical receptionist with a strong foundation in customer service and administrative support. Proven ability to maintain high standards of work while ensuring compliance with medical regulations and operational procedures. Demonstrated problem-solving skills and effective communication, contributing to a positive patient experience. Proficient in inventory management and inner-office operations, ready to support a dynamic executive team.
Overview
8
8
years of professional experience
Work History
Emergency Room Registrar
LEE HEALTH EMERGENCY ROOM
Estero, Florida
09.2024 - Current
- Registered patient information and medical history accurately in the system.
- Coordinated with medical staff to ensure efficient patient flow in the emergency room.
- Verified insurance information and processed necessary documentation for patients.
- Maintained confidentiality of patient records and adhered to privacy regulations.
- Greeted patients and visitors in a professional manner.
- Provided support to clinical staff during peak times of activity.
- Answered phone calls promptly and directed them to the appropriate person or department as needed.
- Processed paperwork for discharges, transfers, referrals, authorizations.
- Kept track of patient wait times in order to ensure timely treatment was provided.
- Verified patient insurance information and collected copays, if necessary.
Medical Receptionist
COLLIER URGENT CARE
Naples, Florida
11.2021 - 08.2024
- Coordinated communication between patients and healthcare providers effectively.
- Utilized electronic health record systems to update patient information promptly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Entered insurance, demographics and health history into patient database.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Medical Receptionist
SURGICAL HEALING ARTS CENTER
Fort Myers, Florida
01.2020 - 08.2021
- Verified insurance coverage for appointments and collected co-payments as required.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Obtain authorization from insurance companies.
- Schedule endoscopies with hospital.
- Float medical assistant helper.
- Room patients and take vitals.
- Order and stock bariatrics products.
- Answer multiple phone line.
- Schedule follow up appointments.
- Managed patient scheduling and appointments for a busy medical office.
- Handled patient inquiries and provided information about services offered.
- Utilized electronic health record systems to update patient information promptly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
Medical Receptionist
MILLENNIUM PHYSICIANS GROUP
Fort Myers, Florida
07.2017 - 01.2020
- Maintained accurate medical records in compliance with privacy regulations.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Managed patient scheduling and appointments for a busy medical office.
- Handled patient inquiries and provided information about services offered.
- Processed insurance claims and verified patient eligibility efficiently.
- Coordinated communication between patients and healthcare providers effectively.
Education
High School Diploma -
LEHIGH SENIOR HIGH SCHOOL
LEHIGH ACRES, FLORIDA06.2016
Skills
- Office 365
- Patient registration
- Insurance verification
- Multitasking
- Answering multiple phone lines
- Type 50 WPM
- Bilingual (Spanish/English)
- Appointment scheduling
- Time management
- Attention to detail
- Team collaboration
- Patient callbacks
- Medical terminology
- Electronic medical records
- HIPAA guidelines
Timeline
Emergency Room Registrar
LEE HEALTH EMERGENCY ROOM
09.2024 - Current
Medical Receptionist
COLLIER URGENT CARE
11.2021 - 08.2024
Medical Receptionist
SURGICAL HEALING ARTS CENTER
01.2020 - 08.2021
Medical Receptionist
MILLENNIUM PHYSICIANS GROUP
07.2017 - 01.2020
High School Diploma -
LEHIGH SENIOR HIGH SCHOOL