KIAIR MARTIN
Visiting Angels
Lynchburg,United States
1
Certification
17
years of professional experience
Experienced healthcare professional with over a decade in caregiving, nursing assistance, and customer service. Expertise includes senior living communities, memory care, and in-home support. Manages daily living activities and medical appointments while ensuring safety and compliance. Strong interpersonal and communication skills enhance client relationships and service delivery.
Work History
Caregiver
3 Months- Delivered compassionate, person-centered in-home care and companionship to elderly clients, enhancing their independence.
- Assisted clients with daily routines, medication reminders, mobility support, and light housekeeping, promoting overall well-being.
- Provided compassionate, individualized care to clients, enhancing their quality of life.
- Assisted clients with daily living activities, ensuring safety and comfort in home environments.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
Nurse Aide
1 Year 9 Months- Delivered high-quality specialized care to residents within a premier memory care and senior living facility.
- Supported residents in daily living activities, enhancing emotional well-being and ensuring physical safety.
- Updated resident charts and alerted nursing staff to significant changes in health status.
Nurse Aide
2 Years 6 Months- Administered direct, high-quality care to clients in private home settings, including bathing, dressing, feeding, grooming, enhancing overall well-being.
- Built trust and rapport with clients and families, maintaining clean, dignified, safe living environments.
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and documentation for improved care coordination.
- Monitored vital signs and reported changes to healthcare team for timely interventions.
Customer Service Representative
2 Years 9 Months- Delivered high-volume telephonic customer support, leveraging complex database navigation to enhance account management.
- Diagnosed and resolved customer concerns efficiently, achieving consistent alignment with company satisfaction and call quality metrics.
- Resolved customer inquiries using CRM systems, ensuring timely and accurate information delivery.
- Trained new team members on product knowledge and customer interaction protocols.
- Collaborated with cross-functional teams to enhance service delivery processes.
Direct Support Professional
2 Years- Guided individuals with developmental and intellectual disabilities to enhance independence and life skills.
- Accompanied individuals on community outings, cultural events, and essential doctor appointments to ensure engagement and access to necessary services.
- Provided individualized support to enhance daily living skills for clients with diverse needs.
- Assisted in developing personalized care plans, ensuring alignment with client goals and preferences.
- Facilitated effective communication between clients, families, and healthcare providers to coordinate services.
Care Provider / PCA
2 Years 4 Months- Supported residents with activities of daily living (ADLs), fostering emotional well-being through compassionate companionship.
- Prepared nutritional meals and assisted residents with feeding.
Food Service Worker
1 Year 11 Months- Prepared and served meals for large volume of students and faculty members within strict timelines, ensuring satisfaction.
- Processed cash, debit, and credit transactions using campus POS systems, contributing to accurate financial reporting.
- Prepared and served food items according to safety and sanitation standards.
- Maintained cleanliness of dining areas, ensuring a positive guest experience.
- Assisted in inventory management, monitoring stock levels for timely replenishment.
Customer Service Representative
3 Years 6 Months- Managed multi-channel customer accounts through inbound calls and digital live chat, ensuring customer satisfaction and loyalty.
- Resolved complex customer grievances and handled corporate reservations while conducting service surveys to gather feedback for improvement.
- Responded to customer inquiries through multiple channels, ensuring timely and accurate resolutions.
- Utilized CRM software to track interactions, enhancing customer satisfaction and service efficiency.
- Guided customers in product selection, fostering positive experiences and loyalty.
Cashier / Customer Service
2 Years 5 Months- Managed front-end retail operations by processing transactions and balancing cash drawers to ensure accurate financial reporting.
- Welcomed guests and resolved register disputes while upholding store cleanliness and safety standards to enhance customer experience.
- Processed customer transactions efficiently using POS systems to enhance checkout experience.
- Maintained accurate cash drawer balances through diligent cash handling and reconciliation practices.
- Assisted in training new cashiers on operational procedures and customer service best practices.
Education
Undergraduate Coursework
Current Enrollment
Diploma - General Studies
Graduated 2008
Skills
Healthcare & Caregiving: Patient care
In-Home Care
Memory Care/Senior Living
Vital Signs Monitoring
Meal Preparation
Mobility & Transfer Assistance.
Specialized Care: Disability support
Companionship
Medication Reminders.
Respectful and compassionate
Time management
Elderly care
Patient Advocacy
Customer Service & Operations: Patient Coordination
Crisis Intervention
Emergency Response
Family Communication
Financial Assistance
Billing Support.
Certification
- PCA - Personal Care Aide
Timeline
Caregiver
Visiting Angels
05.2026 - CurrentRead More
Nurse Aide
Runk & Pratt Senior Living Communities (Pearls of Life)
07.2024 - 04.2026Read More
Nurse Aide
1st Care at Home
01.2022 - 07.2024Read More
Customer Service Representative
Concentrix
12.2019 - 09.2022Read More
Direct Support Professional
DePaul Community Resources
07.2017 - 07.2019Read More
Care Provider / PCA
Heritage Green Assisted Living Communities
03.2016 - 07.2018Read More
Food Service Worker
Sodexo
08.2015 - 07.2017Read More
Customer Service Representative
STARTEK
03.2011 - 09.2014Read More
Cashier / Customer Service
Super Dollar
08.2009 - 01.2012Read More
Amherst County High School
Diploma from General Studies
Read More
Central Virginia Community College
Undergraduate Coursework
Read More