Kiaira Fields
Atlanta ,GA
Summary
Adaptable Computer Repair Technician and Security Supervisor with hands-on experience in troubleshooting hardware, software, and networking issues, now expanding expertise through CCNA studies and full-stack web development training. Skilled in diagnosing and resolving complex technical problems, configuring network devices, and developing responsive, user-friendly web applications. Recognized for delivering exceptional customer service, clear technical communication, and solutions that enhance operational efficiency. Committed to continuous learning and applying new skills to drive innovation and support organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Supervisor
Marksman Security
Atlanta, GA
06.2025 - Current
- Supervised security personnel during shifts to ensure proper protocol adherence.
- Managed incident reports and documented security events for future reference.
- Trained new security staff on company policies and emergency response protocols.
- Provided security team leadership and contributed to on-call duties.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
Hardware Computer Repair Technician
Arey Jones Educational Solutions
Atlanta, GA
11.2022 - 08.2025
- Utilized diagnostic tools to identify performance issues in devices.
- Documented repair processes and maintained accurate service records.
- Assisted in setting up workstations with appropriate peripheral devices like monitors and keyboards.
- Conducted research on emerging technologies in order to recommend upgrades or replacements of existing hardware components.
- Repaired or replaced broken parts of a computer such as cables, connectors, fans.
- Installed operating systems including Windows, Mac OS X, Linux, and Unix.
Smartphone Technician
Fixt
Atlanta, GA
09.2020 - 11.2022
- Diagnosed smartphone hardware and software issues for customer devices.
- Repaired cracked screens and replaced faulty components on various smartphone models.
- Assisted customers with device setup, troubleshooting, and software updates.
- Resolved network connectivity issues with customers' phones by troubleshooting Wi-Fi connections or cellular networks.
- Replaced faulty components such as cameras, speakers, microphones. on smartphones.
Education
Associate of Science - Business Administration
Florida Technical College
Orlando, FL10-2017
Skills
- Front-end development
- Hardware diagnostics
- Customer support
- Problem solving
- HTML
- Databases
- PHP
- Java programming
- Network programming
- Linux environment
- Python programming
- Network troubleshooting
- Operating systems installation
- Device setup
- Technical support
- Risk assessment
- Quality assurance
- Network protocols
Certification
- Comptia A+ Core 1 - 2021
- Lenovo - 2023
- Dell - 2024
- Hewitt Packard - 2023
- CCNA - In progress ( Test date 10/10/2025)
Timeline
Security Supervisor
Marksman Security
06.2025 - Current
Hardware Computer Repair Technician
Arey Jones Educational Solutions
11.2022 - 08.2025
Smartphone Technician
Fixt
09.2020 - 11.2022
Associate of Science - Business Administration
Florida Technical College
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