Summary
Overview
Work History
Education
Skills
Timeline
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Kiaira Hutchinson

Laurel,MD

Summary

Entry level professional with strong problem solving skills looking for an opportunity in broadcasting and/ or communications related fields. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes. Strong writing and investigative reporting skills. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

5
5
years of professional experience

Work History

CLINIC SALES SPECIALIST

Milan Laser Hair Removal
05.2022 - Current
  • Responsible for upholding a high standard of customer include maintaining client records, building client relationships, forwarding customer requests to appropriate personnel, taking incoming phone calls, answering to customer inquiries and offering technical assistance
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
  • Navigated multiple computer systems and applications and utilized search tools to find information
  • Exhibits high energy and professionalism when dealing with clients and staff.
  • Interacted with team members across departments to research and resolve customer issues.

ADMINISTRATIVE ASSISTANT I

Supernus Pharmaceutical Inc
07.2021 - 05.2022
  • Provide polite and professional communication via phone, e-mail, and mail.
  • Executed record filing system to improve document organization and management.
  • Responsible for preparation of confidential documents and reports.
  • Used Microsoft Office Suite to create and revise documents and presentations.
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
  • Provided information by answering questions and requests.
  • Supported team members by performing cross-coverage support for other administrative personnel.
  • Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
  • Performed duties such as typing, copying and scanning, preparing agendas and materials for meetings and conferences.

REMOTE WEB PRODUCER

WEAA 88.9 Fm
02.2021 - 05.2021
  • Identified category trends through social listening.
  • Edited and formatted contents to prepare and submit for publication.
  • Documented ideas and concepts for presentation at pitch meetings. Provided assistance to the staff with daily workflow responsibilities.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Responsible for researching, fact-checked and wrote articles for relevant topics in local news for the radio station.
  • Organized and detail-oriented with a strong work ethic.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.

BARISTA TO SHIFT SUPERVISOR

Starbucks Coffee Company
11.2018 - 05.2021
  • Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Followed health, safety and sanitation guidelines for all products.
  • Managed inventory and restocked product to ensure baristas had all necessary supplies.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Generated friendly atmosphere by encouraging employees to greet and make connections with customers.
  • Handled and resolved customer issues and complaints with professionalism to drive customer satisfaction and repeat business.
  • Contributed to a positive team environment by recognizing alarms or changes in partner morale, performance and communicating them to the Store Manager.
  • Assisted Store Manager with adjusting work schedules to meet business demands.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Followed all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.

Education

Bachelor of Science - MULTIMEDIA JOURNALISM

Morgan State University
Baltimore, MD
05.2022

High School Diploma -

Laurel High School
Laurel, MD
05.2017

Skills

  • Customer Engagement
  • Proficient in Microsoft Programs
  • Critical Thinking
  • Financial Transactions
  • Sales Expertise
  • Trained in Salesforce
  • Information Confidentiality
  • Verbal and Written Communication
  • Adaptability and Flexibility
  • Social Media Technologies
  • Time Management
  • Administrative Duties

Timeline

CLINIC SALES SPECIALIST

Milan Laser Hair Removal
05.2022 - Current

ADMINISTRATIVE ASSISTANT I

Supernus Pharmaceutical Inc
07.2021 - 05.2022

REMOTE WEB PRODUCER

WEAA 88.9 Fm
02.2021 - 05.2021

BARISTA TO SHIFT SUPERVISOR

Starbucks Coffee Company
11.2018 - 05.2021

Bachelor of Science - MULTIMEDIA JOURNALISM

Morgan State University

High School Diploma -

Laurel High School

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Kiaira Hutchinson