Kiaira Hutchinson
Laurel,MD
Summary
Dedicated and detail-oriented professional with extensive experience in client engagement and administrative support, eager to begin a career as a Certified Nursing Assistant (CNA). Proven ability to manage client relationships, handle financial transactions, and ensure regulatory compliance. Highly empathetic with excellent communication skills, a keen attention to detail, and a passion for helping others. Possess the ability to stay calm under pressure and work collaboratively with healthcare teams. Motivated to contribute to a compassionate healthcare environment while continuing to develop clinical skills and grow within the profession.
Overview
6
6
years of professional experience
Work History
Client Sales Specialist
Milan Laser Hair Removal
05.2022 - 08.2024
- As first POC, responsible for upholding a high standard of client care including maintain client records, sustain client relationships, and addressing client concerns in order to find solutions to meet their needs while maintaining company profitability.
- Received moderate to high volume of incoming calls, forwarding client requests to appropriate personnel along with scheduling and confirming appointments.
- Navigated multiple computer systems, programs and applications; such as Salesforce.com and Microsoft Office to find information, maintain client records, track client transactions, and generate reports.
- Collaborated with Sales Manager and digital financial services to process financial transactions and achieve sales targets in order to contribute to revenue growth.
- Support healthcare providers with clinic needs such as; treatment room upkeep, ordering medical supplies, event support and clinic upkeep.
- Demonstrates thorough understanding of services offered in order to effectively sell and advise clients.
- Demonstrates knowledge of HIPAA regulations and experience ensuring organizational compliance.
- Perform administrative support functions such as filing, photocopying, faxing, etc.
Temporary Staff Assistant
Green Key Resources
03.2022 - 05.2022
- Executed the maintenance of electronic and physical filing systems, ensuring easy retrieval of information and records to improve document organization and management.
- Handle sensitive and confidential information with discretion and in accordance with privacy regulations.
- Perform general office duties including answering phones, greeting visitors, and handling correspondence.
- Maintained supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies.
- Assist with basic financial tasks such as invoicing; review and verify the accuracy of checks, including payee information, amounts, and signatures, ensuring compliance with company policies and procedures.
Shift Supervisor/Barista
Starbucks Coffee Company
11.2018 - 04.2022
- Provided quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Followed health, safety and sanitation guidelines for all products.
- Generated friendly atmosphere by encouraging employees to greet and make connections with customers.
- Handled and resolved customer issues and complaints with professionalism to drive customer satisfaction and repeat business.
- Contributed to a positive team environment by recognizing alarms or changes in partner morale, performance and communicating them to the Store Manager.
- Assisted Store Manager with adjusting work schedules to meet business demands.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns along with creating strategies to prevent delays in serving customers quickly and efficiently.
- Followed all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
Remote Intern Producer
WEAA 88.9 FM
02.2021 - 05.2021
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Responsible for researching, fact-checked and wrote articles for relevant topics in local news for the radio station along with documenting ideas and concepts for presentations at pitch meetings.
- Provided assistance to the staff with daily workflow responsibilities.
- Identified category trends through social listening.
- Edited and formatted contents to prepare and submit for publication.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Communications - Multimedia Journalism
Morgan State University
Baltimore, MD05.2022
High school or equivalent - undefined
Laurel High School
Laurel, MD05.2017
Skills
- Time Management
- Computer Skills
- Microsoft Office
- Information Confidentiality
- Cash Handling
- Salesforce
- Customer Service
- Verbal and Written Communication
Timeline
Client Sales Specialist
Milan Laser Hair Removal
05.2022 - 08.2024
Temporary Staff Assistant
Green Key Resources
03.2022 - 05.2022
Remote Intern Producer
WEAA 88.9 FM
02.2021 - 05.2021
Shift Supervisor/Barista
Starbucks Coffee Company
11.2018 - 04.2022
High school or equivalent - undefined
Laurel High School
Communications - Multimedia Journalism
Morgan State University
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