Kiaira Johnson
Farmington Hills,MI
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Wendy's
01.2020 - 01.2023
- Conducted quality, timely performance feedback and performance appraisals
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Server
Brookdale Senior Living Facility
04.2016 - 08.2018
- Interacted and engaged with patrons to promote friendly environment.
- Managed opening and closing duties to facilitate restaurant operations.
- Directed and assisted in general dining room cleaning and sanitation.
Server & Bartender
Buffalo Wild Wings
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Associate Degree In Nursing - Nursing
Schoolcraft College
Livonia, MIHigh School Diploma -
Walled Lake Western High School
Commerce Township, MI06.2018
Skills
- Complex Problem Solving
- Problem Resolution
- Team Leadership
- Hiring and Training
- Teamwork and Collaboration
Certification
Certified Trainer
Serv Safe Certified: Alcohol
Timeline
Server & Bartender
Buffalo Wild Wings
01.2023 - Current
Manager
Wendy's
01.2020 - 01.2023
Server
Brookdale Senior Living Facility
04.2016 - 08.2018
Associate Degree In Nursing - Nursing
Schoolcraft College
High School Diploma -
Walled Lake Western High School
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