Summary
Overview
Work History
Education
Skills
Timeline
Generic

RyNeshia Mayfield

Ruston,LA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Sales Representative Team Leader

Concentrix
09.2021 - 03.2024
  • Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
  • Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
  • Established a positive work environment through clear communication, encouragement, and recognition of achievements.
  • Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
  • Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
  • Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
  • Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.

Customer Service Representative

Teleperformance
08.2020 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

No Degree -

Grambling State University
Grambling, LA

Shreveport Job Corps Center
Shreveport, LA
05.2020

Skills

  • Data-driven decision-making
  • Sales software proficiency
  • Team Management
  • Negotiation expertise
  • Performance Tracking
  • Lead Generation
  • Customer Relations
  • Sales closing
  • Sales consultation

Timeline

Sales Representative Team Leader

Concentrix
09.2021 - 03.2024

Customer Service Representative

Teleperformance
08.2020 - 02.2022

No Degree -

Grambling State University

Shreveport Job Corps Center

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RyNeshia Mayfield