Kialey E. Christensen
Syracuse,UT
Summary
To obtain a full-time career opportunity in an organization where I can apply diversified background knowledge, and skills with the Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Mortgage Loan Officer Assistant/Executive Assistant
Introlend, ReMax
01.2022 - 08.2023
- Maintained personal NMLS license, including bringing in business
- Managed Pipeline for 10+ Loan Officers including President of Introlend
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Order Appraisals, Credit Reports, and Title
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Submits Rescore/Credit Supplements
- Run AUS
- Reviews Income, and Liabilities
- Ensure file documents are in order for underwriters
- Uploads and lock on Investor Website
- Set up files using loan officer checklist and submitted on-time for processing.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Managed event planning and execution for business-centered gatherings.
- Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
Mortgage Loan Processor/Mortgage Loan Officer Assistant
Academy Mortgage
07.2020 - 01.2022
- Order Appraisals, Credit Reports, and Title Documents
- Reviews Income, and Liabilities
- Ensure file documents are in order for Underwriters
- Submits Loan for Final Approval
- Communicates throughout process with all Parties Involved
- Prepares files for closing
- Obtains records for homeowner's insurance and flood certification
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Processed mortgage loan applications accurately and successfully for over 7 years
Mortgage Loan Processor
America First Credit Union
08.2017 - 07.2020
- Order appraisals, credit reports, and title reports
- Reviews income, liabilities
- Ensure file documents are in order for underwriters
- Submits loan for final approval
- Communicates status of loans to Mortgage Advisor, buyer, seller, realtor, and Title
- Prepares files for closing
- Checks current PR, appraisal, and interest rate lock
- Obtains records for homeowner's insurance and flood certification
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Received on-going, comprehensive training on home loan products and mortgage process.
Mortgage Contact Center Rep
First Direct Lending
01.2017 - 08.2017
- Pre-Qualify for refinancing
- Customer service
- Talk to licensed loan consultant
- Knowledge in business/mortgage language
- Knowledge in Fannie Mae/Freddie Mac
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Tier 2 Customer Service Representative
Rotech Health Care, CSS CSC
09.2015 - 01.2017
- Responsible for new order intake to encompass accuracy with clinical
- Medical Billing
- Care related information and processing
- First line of contact with new customers
- Performing tasks related to patient care
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Paralegal
Lexington Law Firm
07.2015 - 08.2015
- Repair credit
- Send out challenge letters to bureaus
- Credit coaching
- Assist in client needs
- Knowledge in Navigating throughout a Computer
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Prepared legal briefs, motions, and pleadings.
Team Lead
Taco Bell
07.2014 - 04.2015
- Take food and drink orders
- Work in fast paced environment
- Food prep/cook
- Operating machines
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Education
High School Diploma -
Syracuse High School
Syracuse, UT06.2015
Skills
- Solid experience in Mortgage Banking and Lending Scenarios
- High proficiency in writing different reports
- Magnanimous oral and communicational skills
- Ability to close files in timely manner
- Adequate knowledge with all pertinent federal laws (Truth-in Lending, RESPA…)
- Leadership skills
- Customer Service
- Team player with excellent communication skills
- Responsible, Dependent and Persistent
- Computer knowledge
- Time Management
- Critical Thinking
- Collaboration
- Strong Work Ethic
- Problem Solving with Creativity
- Legal Documentation
- Project Management
- Event Calendar Management
- Financial Services
- Loan officer
- Loan officer training
- Administration
- Verbal And Written Communication
- Travel Arrangements
- Planning
Certification
- NMLS # 1966518
Timeline
Licensed Mortgage Loan Officer Assistant/Executive Assistant
Introlend, ReMax
01.2022 - 08.2023
Mortgage Loan Processor/Mortgage Loan Officer Assistant
Academy Mortgage
07.2020 - 01.2022
Mortgage Loan Processor
America First Credit Union
08.2017 - 07.2020
Mortgage Contact Center Rep
First Direct Lending
01.2017 - 08.2017
Tier 2 Customer Service Representative
Rotech Health Care, CSS CSC
09.2015 - 01.2017
Paralegal
Lexington Law Firm
07.2015 - 08.2015
Team Lead
Taco Bell
07.2014 - 04.2015
High School Diploma -
Syracuse High School
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