Kialy Coleman
Bryan,TX
Summary
Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
6
6
years of professional experience
Work History
Personal Shopper
HEB
College Station, TX
2022.08 - 2022.10
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Specialist
Central Market HEB
Southlake, TX
2021.08 - 2022.08
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all products are available.
Cashier
HEB
College Station, TX
2018.02 - 2021.07
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Orientation Leader
Texas A&M University
College Station, TX
2018.12 - 2020.08
- Assisted with transition to college life by providing one-on-one support.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Helped students troubleshoot and resolve issues with registration.
- Addressed variety of visitor questions and concerns, offering additional resources and references for more detailed information.
Education
Bachelor of Science - Animal Science And Biomedical Science
Texas A&M University
College Station, TX08.2023
High School Diploma -
Barbers Hill High School
Mont Belvieu, TX05.2018
Skills
- Needs Assessment
- Order and Refund Processing
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Customer Service and Assistance
- Client Correspondence
- Inbound and Outbound Calling
Timeline
Personal Shopper
HEB
2022.08 - 2022.10
Specialist
Central Market HEB
2021.08 - 2022.08
Orientation Leader
Texas A&M University
2018.12 - 2020.08
Cashier
HEB
2018.02 - 2021.07
Bachelor of Science - Animal Science And Biomedical Science
Texas A&M University
High School Diploma -
Barbers Hill High School