Kiambra Zellner
McDonough,GA
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of rental market for properties and impressive financial management skills. Expert user of Voyager Yardi, CRM, and Knock.Bringing proven skills in negotiating, preparing and finalizing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.
Overview
1
1
Certification
Work History
Leasing Consultant
St Ives Crossing
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Leasing Consultant
Griffin Crossings
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Leasing Consultant
The Palmer
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
Manager Director
Star Learning Center
- Improved team productivity by implementing streamlined processes and effective communication strategies.
- Increased revenue through strategic business development initiatives and strong client relationships.
- Enhanced operational efficiency by overhauling outdated systems and introducing new technologies.
- Led cross-functional teams to achieve organizational goals and drive project success.
- Developed comprehensive training programs for staff, resulting in improved performance and skillset growth.
- Implemented targeted marketing campaigns to increase brand awareness and customer acquisition rates.
Education
High School Diploma -
Mary Persons High School
Forsyth, GAAssociates of Business -
Central Georgia Technical College
Macon, GASkills
- Telephone and Email Etiquette
- Records Management
- Application Process Proficiency
- Tenant Issue Resolution
- Digital Marketing
- Activity Planning
- Issue Escalation
- Time management
- Data Entry
Certification
Fair Housing Training
APM Training via Workday
Additional Information
Experience with:
- Onesite
- Yardi Voyager
- CRM Flex
- Knock
- Microsoft
- Excel
Worked closely to assistant property manager:
- Collected rents
- Posted rents
- Walked move outs
- Accepted and submitted NTV acknowledgement to residents
- Generate renewals letters
- Assisted on turnkey vendors scheduling
Timeline
Leasing Consultant
St Ives Crossing
Leasing Consultant
Griffin Crossings
Leasing Consultant
The Palmer
Manager Director
Star Learning Center
High School Diploma -
Mary Persons High School
Associates of Business -
Central Georgia Technical College