KIAMESHA HARRISON
Houston,USA
Summary
Detail-oriented professional with a strong background in managing documentation and ensuring compliance. Proven success in enhancing documentation workflows while maintaining exceptional accuracy standards. Recognized for fostering collaboration and adaptability in fast-paced environments. Proficient in document control, technical writing, data management, and delivering outstanding customer interactions.
Overview
14
14
years of professional experience
Work History
Documentation Specialist
Roth Staffing
01.2021 - Current
- Developed and maintained comprehensive documentation standards to enhance information retrieval and consistency.
- Streamlined document management processes, improving efficiency in project execution and compliance tracking.
- Collaborated with cross-functional teams to gather requirements and implement effective documentation solutions.
- Conducted audits of existing documents to ensure compliance with regulatory standards and company policies.
- Analyzed regulatory changes to ensure compliance with banking laws and internal policies.
Compliance Analyst/ Risk Management
Stellar Bank
09.2024 - 06.2025
- Review and upload executed agreements
- Collaborate with department heads to procure contracts for review by the legal department, ensuring compliance and reconciliation of the accords across all risk levels by 50%
- Looked up companies using OFAC & BBB and reviewed agreements for SaaS
- Remote (Contract)
Benefits Specialist
Seasonal Aon
10.2024 - 01.2025
- Explained benefit programs and eligibility requirements to employees in a clear and accurate manner decreasing complaints by 5%
- Responded to benefit inquiries from employees on plan provisions, benefits enrollments and status changes
- Supplied assistance with open enrollment processes and answered questions regarding eligibility requirements
- Guided employees through the enrollment process for all benefit programs via telephone and company chat feature
- Increased online enrollments by 10%
Documentation Specialist
Acuren
03.2023 - 04.2023
- Streamlined data migration, increasing HR efficiency by {25%}, by managing migration of {500} employee files.
- Addressed employee concerns related to ICIMS and UKG.
- Reconciled employment records with data entered into the UKG Database, increasing Human Resources access to information by 50%.
- Remote (Contract)
Documentation Specialist
Unity National Bank of Houston
01.2022 - 01.2023
- Assigned to local offices for file coordination and storage, with occasional responsibilities for file integration, benefit review, and updates
- Consistently preserved positive relationships with employees and upper-level staff decreasing complaints by 35%
- Assumed sole responsibility for data migration for all local offices
- On-site - Houston, TX (Contract)
Data Migration Specialist
Archer
01.2021 - 02.2021
- Processed and rehoused settlement documents for class-action lawsuits
- Created digital copies of the documents on the company server
- Fulfilled any other administrative requests from the managing partner
- Organized files and records systematically, ensuring easy access when needed
- Managed confidential information discreetly, respecting privacy policies
- Supplied administrative support to management
- (Contract)
Retention Specialist
Ahcm
04.2019 - 07.2020
- Implemented strategies for improving overall user experience across all channels
- Identified opportunities for improvement in the customer journey process
- Assisted in developing incentives that would encourage repeat business
- Created training sessions for staff members on best practices for dealing with customers
- Maintained detailed records of customer interactions, transactions, and communications
- Facilitated smooth transitions between different types of health insurance plans when necessary
- Provided accurate information regarding various coverage options, policy details, and premiums to customers
Office Manager
Sure Placement
05.2016 - 06.2019
- Upheld day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Resolved customer inquiries and complaints with timeliness and professionalism
- Established and maintained filing systems to ensure accurate record keeping
- Purchased office supplies and equipment to replenish inventory
- Trained and onboarded new office staff members
- Processed payrolls on a biweekly basis using accounting software
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Streamlined office operations, enhancing workflow efficiency and reducing administrative bottlenecks.
- Coordinated schedules and meetings, ensuring optimal use of executive time and resources.
Mortgage Default Specialist
Reverse Mortgage Services
03.2014 - 05.2016
- Collaborated closely with internal departments such as Risk Management, Compliance and Legal Services to ensure adherence to applicable rules and regulations governing mortgage defaults
- Participated actively in training sessions aimed at increasing knowledge base on topics related to loan servicing and default management processes
- Reviewed financial information provided by borrowers to assess eligibility for various loan workout programs
- Communicated both verbally and in writing when interacting with customers, colleagues and external partners
- Analyzed mortgage default cases to identify trends and recommend proactive solutions.
- Reviewed borrower documentation for accuracy, ensuring compliance with regulatory standards.
Sr. Benefits Administrator
Aon
01.2012 - 01.2014
- Managed calls from McKesson, US Oncology, Mattel, Entergy on benefits, 401(k), pensions. Transitioned Entergy retirements, calculated pensions. Oversaw onboarding, enrollment, insurance. Resolved complaints. Educated on benefits, LOA, FMLA, COBRA, OSHA.
Education
Bachelor of Arts (B.A.) - Business Administration
University of Phoenix
Phoenix, AZ10.2025
Skills
- Editing and proofreading
- API documentation
- Adobe creative suite
- Multimedia production
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Project Support
- Complaint handling
- Customer relationship management (CRM)
- CRM software
- Data entry
- Call center experience
- Live chat support
- Ticket management
LANGUAGES
English
Advanced
Timeline
Benefits Specialist
Seasonal Aon
10.2024 - 01.2025
Compliance Analyst/ Risk Management
Stellar Bank
09.2024 - 06.2025
Documentation Specialist
Acuren
03.2023 - 04.2023
Documentation Specialist
Unity National Bank of Houston
01.2022 - 01.2023
Documentation Specialist
Roth Staffing
01.2021 - Current
Data Migration Specialist
Archer
01.2021 - 02.2021
Retention Specialist
Ahcm
04.2019 - 07.2020
Office Manager
Sure Placement
05.2016 - 06.2019
Mortgage Default Specialist
Reverse Mortgage Services
03.2014 - 05.2016
Sr. Benefits Administrator
Aon
01.2012 - 01.2014
Bachelor of Arts (B.A.) - Business Administration
University of Phoenix
Similar Profiles
Jessica RobertsJessica Roberts
Business Solutions Manager at Roth StaffingBusiness Solutions Manager at Roth Staffing
Bernard (bj) Thomas Jr.Bernard (bj) Thomas Jr.
Dock Associate, Order Picker at Roth StaffingDock Associate, Order Picker at Roth Staffing
Joshua EvansJoshua Evans
Administrative Support at Roth StaffingAdministrative Support at Roth Staffing
Latoyia WalkerLatoyia Walker
Certified Medical Assistant at Houston Skin AssociatesCertified Medical Assistant at Houston Skin Associates
Hooria KhanHooria Khan
FT-Supervisor at Levi Strauss & Co. Katy Mills mall at HoustonFT-Supervisor at Levi Strauss & Co. Katy Mills mall at Houston