Kian DiGregorio
Student / Information Technician
Albuquerque,NM
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Information Technician with over 2 years of experience in the united states Navy. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Experiences Information Technology Technician
United States Navy, Reserves
Albuquerque, NM
05.2021 - Current
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Organized repair and replacement of PC components and systems
- Updated and reconfigured existing and new computers with current software and operating systems.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Maintained servers and systems to keep networks fully operational during peak periods.
Medical Scribe
Scribe America
Albuquerque, NM
03.2022 - 12.2022
- Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission
- Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
- Accompanied physicians through day in fast-paced, stressful environments.
Behavioral Health Technician
Centria Autism Services
Albuquerque, NM
01.2021 - 05.2021
- Documented behavioral incidents thoroughly to keep accurate records
- Completed daily client rounds and tracked client movements.
- Facilitated on-site activities, support groups and outings for clients.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
Cashier
Big Lots
Albuquerque, NM
07.2018 - 02.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Collected and authorized payments of guests.
- Processed customer refunds and exchanges according to established guidelines.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
High School Diploma -
West Mesa High School
Associate of - Applied Science
Central New Mexico Community College
Bachelor of Science - Psychology
University of New Mexico
Albuquerque, NM 08.2018 - Current
Skills
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Affiliations
Kappa sigma Fraternity from 2019 - Present
Positions held are Social Media Chair, Social Outreach Chair, and Event planner. I have completed approximately 200 hours of community service in this past year.
Timeline
Medical Scribe
Scribe America
03.2022 - 12.2022
Experiences Information Technology Technician
United States Navy, Reserves
05.2021 - Current
Behavioral Health Technician
Centria Autism Services
01.2021 - 05.2021
Bachelor of Science - Psychology
University of New Mexico
08.2018 - Current
Cashier
Big Lots
07.2018 - 02.2019
High School Diploma -
West Mesa High School
Associate of - Applied Science
Central New Mexico Community College
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