Kian Esfandiari
San Ramon,CA
Summary
Motivated individual experienced in providing skilled in providing customer service and food safety, adept at multitasking in fast-paced environments. Demonstrated ability to improve team collaboration and efficiency, with a keen focus on quality control and problem-solving.
Overview
3
3
years of professional experience
Work History
Associate
In-N-Out Burger
04.2023 - Current
- Order Taking: Greeted customers, took orders accurately, and ensured customer satisfaction throughout the dining experience.
- Food Preparation: Cooked and assembled burgers, fries, and other menu items according to company recipes and standards.
- Drive-Thru Operations: Managed drive-thru orders, ensuring accuracy and efficiency while maintaining a friendly and professional attitude.
- Cleaning & Maintenance: Maintained cleanliness of the kitchen, dining area, and restrooms, following company protocols for food safety and sanitation.
- Inventory Monitoring: Assisted in stocking and organizing supplies, ensuring all ingredients and materials were readily available during shifts.
- Training & Mentoring: Helped train new employees, demonstrating tasks and providing guidance to maintain company standards.
- Quality Control: Checked food items for consistency, freshness, and proper preparation to uphold In-N-Out’s quality standards.
Crewmate
Trader Joe's
08.2021 - 12.2022
- Customer Assistance: Greeted customers, answered questions, provided product recommendations, and assisted with locating items.
- Stocking Shelves: Restocked and organized products on shelves, ensuring shelves were fully stocked and displayed according to company standards.
- Inventory Management: assisted in receiving deliveries, and helped manage inventory to ensure product availability.
- Merchandising: Set up and maintained creative product displays and signage to enhance customer experience and promote sales.
- Store Cleanliness: Maintained a clean and organized store environment, including shelves, aisles, and customer areas, while following safety and hygiene standards.
- Product Knowledge: Developed familiarity with Trader Joe’s products, ingredients, and nutritional information to better assist customers.
- Loss Prevention: Assisted in monitoring store security, preventing theft, and ensuring merchandise was handled and displayed securely.
- Cross-Training: Rotated through different tasks and areas of the store, including stocking, and customer service, to support overall store operations.
Education
Las Positas College
Livermore, CAHigh School Diploma -
California High School
San Ramon06-2022
Skills
- Customer Service Excellence: Provided friendly, efficient, and professional service to customers
- Team Collaboration: Worked closely with team members to ensure smooth operations and a positive work environment
- Communication Skills: Effectively communicated with both customers and coworkers to coordinate orders and resolve issues
- Problem Solving: Quickly addressed and resolved customer concerns to ensure satisfaction
- Cash Handling & POS Operation: Managed transactions accurately using the point-of-sale system, ensuring proper cash handling and balance at the end of shifts
- Food Safety & Sanitation: Adhered to all health and safety regulations, ensuring a clean and hygienic work environment
- Adaptability: Thrived in a dynamic environment, quickly adapting to changing customer volumes and needs
- Multitasking Abilities: Handled multiple responsibilities simultaneously, such as taking orders, preparing food, and managing drive-thru operations
Timeline
Associate
In-N-Out Burger
04.2023 - Current
Crewmate
Trader Joe's
08.2021 - 12.2022
Las Positas College
High School Diploma -
California High School
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