Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kian Montalvo

Bronx

Summary

Accomplished Project Manager with a proven track record at Collins Building - NYU Lagoon, adept in project planning and development, and fostering team collaboration. Demonstrated success in enhancing customer satisfaction and meeting stringent deadlines, ensuring project excellence. Skilled in budgeting and fostering strong client relations, I consistently exceed project goals with strategic planning and effective communication.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Project Porfilio Manager

Collins Building - NYU Lagoon
12.2022 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Identified plans and resources required to meet project goals and objectives.

EVS/Patient Transport Assistant Director

Crothall - Elmhurst Hospital
05.2018 - 12.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conduct employee, training, performance evaluations and takes disciplinary action as needed in accordance to policy and procedures.
  • Managed PE program to increase hospital HCHAPS scores.
  • Ensures compliance with infection prevention, safety, Occupational Health and Safety administration (OSHA), Joint Commission, and regulatory standards.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Supervise and optimize patient transport operations to ensure timely and safe movement pf patients throughout the facility.
  • Develop strategies to improve patient flow an reduce wait times for transport services.
  • Ensure transport staff are properly trained in safety protocols, infection, prevention, and patient care standards.
  • Monitor performance metrics and implement process improvements to enhance efficiency and patient satisfaction.

Guest Services Manager

Comfort Inn Suites
01.2014 - 05.2018
  • Enhanced internal communication by developing clear guidelines for interdepartmental collaboration related to guest requests or concerns.
  • Supervised a team of front desk agents, ensuring adherence to policies, procedures, and top-notch customer service standards.
  • Optimized scheduling practices to ensure adequate coverage during peak times while controlling labor costs effectively.
  • Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
  • Led weekly team meetings to communicate upcoming promotions and current metrics.
  • Payment services management and nightly reconciliation.
  • Collaborated with Executive team to develop and facilitate best practices which ensure optimal client visitor experience.

Education

Associate of Arts - Hospitality Management

Monroe College
Bronx, NY
06-2010

Skills

  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Relationship building
  • Team collaboration
  • Client relations
  • Customer relations
  • Staff management
  • Budgeting and forecasting
  • Document management
  • Contract management
  • Meeting facilitation
  • Compliance monitoring
  • Performance evaluations
  • Project regulations
  • Contract development

Certification

  • OSHA 15- Hour Certification (General Industry)- Safety training for workplace hazard prevention and compliance.
  • Joint Commission Compliance Training- Certification related to regulatory standards and hospital accreditation.
  • HIPPA Compliance Training- Ensures understanding of patient privacy laws.
  • Bloodborne Pathogens Training- Required for staff handling biohazardous materials.
  • Patient Transport Safety Training- Covers best practices in safe patient handling movement.
  • Customer Service & Guest Relations Certification- Training in service excellence and handling customer feedback.

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Project Porfilio Manager

Collins Building - NYU Lagoon
12.2022 - Current

EVS/Patient Transport Assistant Director

Crothall - Elmhurst Hospital
05.2018 - 12.2022

Guest Services Manager

Comfort Inn Suites
01.2014 - 05.2018

Associate of Arts - Hospitality Management

Monroe College

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Kian Montalvo