Kian Rouhi Motlagh
Lake Mary,FL
Summary
I've excelled in diverse settings, from healthcare operations at Spectrum Medical Partners to sales development at Feathr, where I navigated Covid-19 challenges. I've also contributed to government contracting and military research, leveraging analytical skills at MITRE Corporation to enhance mental performance. Additionally, my experience in family-owned restaurant management underscores my leadership and adaptability. I'm eager to apply this diverse background to drive positive change and impact within organizations, committed to fostering growth in today's dynamic business environment.
Overview
15
15
years of professional experience
Work History
Paid Intern, Management and Operations
FMK Hospitality Group
01.2024 - Current
- Facilitated training and crafted comprehensive materials for opening of Bella Vita Italian Steakhouse, managing orientation process of over 70 new hires to adhere to FMK standards to ultimately enhance onboarding experience for employer and employee
- Collaborated closely with general managers across multiple FMK locations, gaining first hand insights into organizational dynamics and operational challenges
- Received direct mentorship from CEO and President of FMK Hospitality group, gaining invaluable guidance and opportunities for professional growth
Organizational Development Student Consultant
UWF Office Of International Affairs
01.2023 - 05.2023
- Conducted mixed-methods study to evaluate effectiveness of UWF’s current study abroad program and provide evidence-based recommendations to increase program awareness
- Developed and administered survey and focus group to students at UWF to identify barriers to participation
Selection and Appraisal Student Consultant
USHA KUNDU College Of Health UWF
08.2022 - 01.2023
- Conducted future job analysis to identify essential knowledge, skills, abilities, and other characteristics required for role of Director of Retention at UWF Usha Kundu MD, College of Health, resulting in comprehensive job description that can be utilized in recruitment and selection
- Collaborated with Colleges’ leadership and SMEs to ensure alignment of knowledge, skills, and abilities with organizational goals and strategic initiatives
Training & Development Graduate Student Consultant
Baptist Healthcare
08.2022 - 12.2022
- Conducted needs assessment for BHC’s outpatient Medical Assistants to identify training needs by conducting interviews, designing surveys, and researching organizational material
- Analyzed and interpreted needs assessment results to identify areas for improvement in BHC Medical Assistant’s knowledge, skills, and abilities related to patient care, administrative tasks, and shift in job role following pandemic
- Presented needs assessment findings to BHC’s leadership team, along with suggested training programs and interventions, to address identified gaps and improve quality of care provided by Medical Assistant’s
Manager | Server | Cook | Prep
ALIBABA HOUSE OF KABOB (family-owned restaurant)
08.2009 - Current
- Trained new hires on server responsibilities and developed training manuals that new hires could use as resource
- Developed online ordering capabilities and introduced third-party vendors that increased to-go sales during Covid-19 pandemic
Operations Specialist
SPECTRUM MEDICAL PARTNERS, CENTRAL FLORIDA INPATIENT MEDICINE (CFIM)
08.2021 - 02.2022
- Trained two teams of ten new hires to process sensitive medical information facilitating core operations following significant changes in organizational structure in response to sudden change in leadership
- Restructured physician pay to incentivize promoting resources from partner hospitals resulting in enhanced quality of care for inpatients
Sales Development Researcher (hybrid)
FEATHR
02.2020 - 08.2021
- Prospected and initiated client relationships with key organizational personnel based on internal lead generation process ultimately increasing sales team's customer capture rate
- Spearheaded starting client relationships with online webinar hosts in addition to traditional in-person event hosts during adjustments for Covid-19
- Offered new support services to existing clients aiming to transition their event space online, increasing lifetime customer value
Paid Part-Time Research Psychologist
NAVAL AIR WARFARE CENTER-TRAINING SYSTEMS DIVISION
08.2019 - 12.2019
- Led collaboration with Subject Matter Experts that resolved knowledge discrepancies needed to create tool
- Developed ToVM Wizard- tool that allowed rapid iteration of mission Concept of Operations (CONOPS)
- Led design efforts by developing wireframes illustrating functional features of prototype
Paid Intern, Systems Engineering
MITRE CORP
06.2017 - 12.2017
- Provided thorough troubleshooting and analysis on adding well-developed mobile platform for Squad Overmatch web-app to further facilitate on-the-field Squad Overmatch training- which was crucial due to lack of technical infrastructure
- Actively developed interactive web application that housed Squad Overmatch training program
Paid Intern | Data Analyst
MITRE CORP
05.2016 - 08.2016
- Performed analysis on data generated by MITRE's Squad Overmatch Study- a progressive military training program focusing on preventing post-traumatic stress and improving mental performance by incorporating virtual and live executions of realistic missions to optimize gathering of key metrics including responses times and stress levels
Education
Master's Degree in Industrial and Organizational Psychology (in progress) -
UNIVERSITY OF WEST FLORIDA
Pensacola, FL05.2024
Bachelor's Degree in Psychology -
UNIVERSITY OF FLORIDA
Gainesville, FL05.2021
Timeline
Paid Intern, Management and Operations
FMK Hospitality Group
01.2024 - Current
Organizational Development Student Consultant
UWF Office Of International Affairs
01.2023 - 05.2023
Selection and Appraisal Student Consultant
USHA KUNDU College Of Health UWF
08.2022 - 01.2023
Training & Development Graduate Student Consultant
Baptist Healthcare
08.2022 - 12.2022
Operations Specialist
SPECTRUM MEDICAL PARTNERS, CENTRAL FLORIDA INPATIENT MEDICINE (CFIM)
08.2021 - 02.2022
Sales Development Researcher (hybrid)
FEATHR
02.2020 - 08.2021
Paid Part-Time Research Psychologist
NAVAL AIR WARFARE CENTER-TRAINING SYSTEMS DIVISION
08.2019 - 12.2019
Paid Intern, Systems Engineering
MITRE CORP
06.2017 - 12.2017
Paid Intern | Data Analyst
MITRE CORP
05.2016 - 08.2016
Manager | Server | Cook | Prep
ALIBABA HOUSE OF KABOB (family-owned restaurant)
08.2009 - Current
Master's Degree in Industrial and Organizational Psychology (in progress) -
UNIVERSITY OF WEST FLORIDA
Bachelor's Degree in Psychology -
UNIVERSITY OF FLORIDA
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