Summary
Overview
Work History
Education
Skills
Timeline
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KIAN SAEPHAN

Seattle,WA

Summary

Versatile professional skilled in conflict resolution and problem-solving, demonstrating strong multitasking abilities in high-pressure environments. Focused on maintaining accuracy while driving operational improvements through high-quality data management. Proven track record of implementing strategies that enhance efficiency and effectiveness.

Overview

8
8
years of professional experience

Work History

Lead Bobarista

ShareTea
Des Moines, WA
09.2022 - Current
  • Lead day-to-day operations of the shop ensuring processes are followed and providing excellent customer service
  • Trained new hires, ensured adherence to processes, and mentored staff to enhance team capabilities.
  • Maintained operational efficiency through weekly inventory checks and proactive communication of issues to staff and managers.
  • Ensure the shop is a safe, healthy, and clean work environment, and meets Washington Health Dept. requirements.
  • Managed cash and digital payment transactions, ensuring accuracy in financial records.

Moderator

Centific
Redmond, Washington
05.2025 - 01.2026
  • Utilized software applications for data collection and analysis, supporting accurate reporting.
  • Collaborated with team members to improve service delivery and elevate customer satisfaction.
  • Communicated findings clearly to aid project teams and stakeholders.
  • Documented processes and best practices for future reference and training purposes.
  • Answered customer inquiries and provided accurate information regarding services.

Sales Associate

Holman Road Tree Farm
Seattle, Washington
11.2017 - 12.2024
  • Assisted customers in selecting trees based on size and type preferences.
  • Established strong relationships with peers and management to improve team performance.
  • Executed daily tasks with precision, supporting teammates in stocking, cutting, and tying trees.
  • Lifted and transported trees weighing up to 60 pounds as part of daily operations.

Project Lead

QAnalysts
Kirkland, WA
01.2019 - 01.2020
  • Led data collection studies for large tech companies, shaping insights for future products and services.
  • Led data collection projects in and out of state.
  • Coached and trained teams to independently manage data collection projects, ensuring smooth execution.
  • Set up data collection projects at events, storefronts, and booths.
  • Produced quality standards, checklists, report templates, and processes.
  • Executed quality management initiatives across the division, enhancing process effectiveness and resource utilization.

Education

GED -

Edmonds Community College
Lynnwood, WA
01.2019

Skills

  • Quality assurance
  • Process improvement
  • Data analysis
  • MS Office proficient
  • Computer literacy
  • Effective team player
  • Effective communication
  • Detail-oriented
  • Time management
  • Dependable and reliable
  • Energetic work attitude

Timeline

Moderator

Centific
05.2025 - 01.2026

Lead Bobarista

ShareTea
09.2022 - Current

Project Lead

QAnalysts
01.2019 - 01.2020

Sales Associate

Holman Road Tree Farm
11.2017 - 12.2024

GED -

Edmonds Community College
KIAN SAEPHAN