Kian Scott
Banker/Teacher
Ningbo City,Zhejiang
Summary
Hardworking Banker and Teacher familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Prepared to offer a combination of 16 years of related experience to a challenging position with room for advancement.
Overview
18
18
years of professional experience
11
11
years of post-secondary education
Work History
Subject teacher
Barstow High School, Hanvos Kent International
Ningbo City, Zhejiang, China
08.2022 - Current
- Maintained a high level of school and community engagement
- Documented attendance, assignments, grades and participation for over 125 students.
- Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Fostered team collaboration between students through group projects.
- Preparing assessment, daily, quarterly and unit plans
- Grading and annotating using appropriate technology (Jupiter-ed & Schoology)
- Department and PLC (Professional Learning Communities) meetings
- Classroom Management
- Parent/Teacher conferences
- Developed and distributed study guides to reinforce lecture details and help students with test preparation.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
English Teacher
Eton Kids International Kindergarten
Beijing, Beijing China
04.2022 - 07.2022
- Served as an everyday pillar of support and assistance to the Head Teacher
- Assisted the Head Teacher with daily tasks and special projects as needed
- Graded papers and assisted the head teacher with any paperwork, copying, and distribution of assignments or documents
- Teach English lessons (1-1 and group circles)
- Monitor children and ensure safety requirements are met
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Led interesting and diverse group activities to engage students in course material.
- Prepared and implemented lesson plans covering required course topics.
Snr. Foreign Teacher
I2 Training Institute
Mianyang City, Sichuan, China
09.2021 - 01.2022
- Brought forth expertise in natural language processing and optimization
- Demonstration Classes
- Phenomenal Based Learning
- Lesson Planning and Classroom Management
- Provided written and oral feedback to parents on students' progress.
- Designed task-oriented activities and games to facilitate better language acquisition.
- Collaborated with fellow teachers to streamline lesson plans, share creative activities and accelerate student learning.
Senior ESL Teacher
ABIE Training School
Mianyang City, Sichuan, China
04.2020 - 01.2021
- Worked with the head teacher to create invigorating and engaging lesson plans
- Created and implemented lesson plans based on child- led interests and curiosities
- Maintained organized files and documentation of each student's progress
- Provided optimal instruction and academic support to students.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Developed activities and integrated technology to diversify instruction.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
ESL Instructor
Hello Tom
Guangrao City , Dongying, Shandong China
08.2019 - 04.2020
- Provided optimal instruction and academic support to students
- Demo Classes
- Marketing Activities
- Attended team meetings with fellow bilingual teachers to integrate curriculum and improve student learning.
- Offered one-on-one tutoring to improve student classroom performance, boosting overall performance
- Instructed students in using visuals, games and textbooks to improve writing, speaking and reading skills.
- Constructed classroom management system to keep classroom disruption to minimum.
- Taught classes daily with advanced, beginner and intermediate levels of students.
Mortgage Specialist
CIBC FirstCaribbean International Bank
New Kingston Branch, Kingston, Jamaica
01.2017 - 07.2018
- Developing relationships with additional lead sources including realtors, builders, financial professionals, and other non- traditional sources
- Providing consultation and excellent customer service
- Account Management
- Business development activities, Expos
- Open Houses and visiting new constructions and complexes
- Accepting, reviewing and pre-qualifying customer loan applications
- Collecting all necessary information to close loan applications on time to meet monthly quotas
- Attracted new mortgage loan applications by developing relationships within community.
- Developed new business and increased sales through targeted market penetration, extensive training, business partnerships and customer relationships.
- Explained legal aspects of loan to borrower, payment terms and clauses.
- Creatively solved business problems while specializing in organizational development, marketing and production management with track record of meeting revenue and profit goals.
- Created profitable and efficient solutions.
- Remained updated with latest information related to mortgage products and services being offered.
- Evaluated pay stubs, credit history, tax information and bank statements for financial status.
Customer Care Officer
CIBC FirstCaribbean International Bank
Twin Gates, Kingston, Kingston Jamaica
01.2015 - 01.2017
- Evaluated interactions between associates and customers to assess personnel performance.
- Coordinated timely responses to online customer communication and researched complex issues.
- Kept accurate records of all customer interactions and transactions.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Oversaw hiring, orienting and training of customer care staff to facilitate capable workforce.
- Communicated with customers to identify needs and expectations.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Monitoring and achieving assigned sales and customer service targets. Achieved exceed expectations (EE) rating successively during position tenure.
Branch Ambassador
FirstCaribbean International Bank
Port Antonio, Portland, Jamaica
04.2008 - 01.2015
- Engaged with customers to establish relationships.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Produced and distributed brochures, newsletters and press kits.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Lobby management, ATM demos and client migration to electronic banking channels
- Meeting and exceeding customer care and customer sales targets and objectives.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information-over 50 customers per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
Bank Trainee
CIBC FirstCaribbean International Bank
Port Antonio, Portland, Jamaica
02.2006 - 04.2008
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Calculated fees due, interest and change for customer transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Cross-sold credit cards, loans and other bank products.
- Managed over 100 client transactions per day via night wallet processing, over counter transactions and internal transaction postings and requests.
Education
Post Graduate Certificate in Education - Education
Liverpool John Moore's University
United Kingdom 07.2023 - 01.2024
Post Graduate Certificate - Business Administration
University of South Wales
Wales, United Kingdom 09.2017 - 11.2022
TEFL Certificate - Teaching English As A Second Language (ESL)
TEFL Professional Development Institute
United Kingdom 11.2018 - 01.2019
Bachelor of Science - Management Studies
University of The West Indies
Jamaica 09.2009 - 07.2014
Skills
Interpersonal and Communications
LeadershipAdaptability and FlexibilityPatienceCritical thinking SkillsInternet savvy/proficientBusiness Development
Cross-selling expertise
Classroom management
Student engagement
Secondary education
ESL- English as Second Language
Timeline
Post Graduate Certificate in Education - Education
Liverpool John Moore's University
07.2023 - 01.2024
Subject teacher
Barstow High School, Hanvos Kent International
08.2022 - Current
English Teacher
Eton Kids International Kindergarten
04.2022 - 07.2022
Snr. Foreign Teacher
I2 Training Institute
09.2021 - 01.2022
Senior ESL Teacher
ABIE Training School
04.2020 - 01.2021
ESL Instructor
Hello Tom
08.2019 - 04.2020
TEFL Certificate - Teaching English As A Second Language (ESL)
TEFL Professional Development Institute
11.2018 - 01.2019
Post Graduate Certificate - Business Administration
University of South Wales
09.2017 - 11.2022
Mortgage Specialist
CIBC FirstCaribbean International Bank
01.2017 - 07.2018
Customer Care Officer
CIBC FirstCaribbean International Bank
01.2015 - 01.2017
Bachelor of Science - Management Studies
University of The West Indies
09.2009 - 07.2014
Branch Ambassador
FirstCaribbean International Bank
04.2008 - 01.2015
Bank Trainee
CIBC FirstCaribbean International Bank
02.2006 - 04.2008