Kiana Alaniz
Tempe,AZ
Summary
High-achieving management professional possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management
Overview
1
1
Certification
10
10
years of professional experience
Work History
PROJECT MANAGER JR/CREDIT RESTORATION SPECIALIST
ALLSTATE IDENTITY PROTECTION
SCOTTSDALE, AZ
01.2024 - Current
- Led identity protection projects across fraud, privacy, and customer support teams.
- Managed project plans for protection service launches and process updates.
- Tracked risks, issues, and dependencies to ensure timely delivery of security-focused projects.
- Coordinated stakeholders on identity theft case workflows and identified service needs to enhance response effectiveness.
- Supported cross-functional projects by gathering business requirements, analyzing processes, and coordinating project activities to align team efforts.
- Facilitated meetings with operations, compliance, and technology partners.
- Reviewed requirements for identity monitoring, restoration, and client communication work.
LOAN DOCUMENTATION SPECIALIST/TEAM LEAD
ACHIEVE LOANS
TEMPE, AZ
01.2021 - 01.2023
- Reviewed loan applications and verified borrower information for mortgage processing teams.
- Facilitated onboarding and training for new team members on systems and processes.
- Verified borrower information and reviewed loan applications to ensure accuracy for mortgage processing.
- Coordinated with underwriters, loan officers, and closing teams.
- Coordinated with lenders, borrowers, and real estate partners on loan status.
- Ensured completeness and compliance of mortgage files for lending team.
- Facilitated communication among underwriters, loan officers, and closing teams to ensure smooth loan processing.
TEAM LEAD/TRAINER CREDIT ANALYST
WELLS FARGO
CHANDLER, AZ
01.2017 - 01.2021
- Fostered supportive, growth-oriented environment that enhanced collaboration and communication among team members.
- Reviewed credit applications for corporate lending decisions.
- Evaluated borrower risk using credit reports and payment histories.
- Analyzed financial statements and cash flow trends.
- Monitored account performance and flagged emerging credit risks.
- Monitored existing accounts for covenant compliance.
- Communicated with clients and internal teams about credit requirements.
Education
Some College (No Degree) - Project Management
Louisiana State University
Baton Rouge, LASkills
- Project Coordination
- Stakeholder Management
- Business Analysis
- Project Risk Management
- Agile & Waterfall Methodologies
- Process Improvement and Collaboration
- Cross-Functional Collaboration
- Software proficiency
- Team Development & Coaching
- Employee training
- Time Management & Adaptability
- Project Coordination
Certification
- FCRA Certification - 2024
- Certified Identity Protection Advisor - 2024
- Project Manager Professional Certification - 2025
Timeline
PROJECT MANAGER JR/CREDIT RESTORATION SPECIALIST
ALLSTATE IDENTITY PROTECTION
01.2024 - Current
LOAN DOCUMENTATION SPECIALIST/TEAM LEAD
ACHIEVE LOANS
01.2021 - 01.2023
TEAM LEAD/TRAINER CREDIT ANALYST
WELLS FARGO
01.2017 - 01.2021
Some College (No Degree) - Project Management
Louisiana State University