Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Kiana Allen

Summary

Enthusiastic and reliable professional, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/Bartender/Key Holder

Cold Beers & Cheeseburgers
02.2019 - 01.2024
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Claims Representative

Statewide Insurance
01.2021 - 02.2022
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
  • Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
  • Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
  • Conducted detailed assessments of claims documents, ensuring accuracy and completeness before submission for approval.

Traditional Dining Server/Teppanyaki Server/Cocktail Server

Sapporo
11.2017 - 04.2019
  • Maintained a clean and organized dining area for an enjoyable and comfortable atmosphere.
  • Provided exceptional food recommendations tailored to individual guest preferences and dietary restrictions.
  • Efficiently managed multiple tables simultaneously while consistently delivering superior customer service experiences.
  • Enhanced customer dining experience by providing attentive, friendly, and efficient service.

Front of House Manager

Zipp's Sports Bar and Grill
06.2017 - 11.2017
  • Enhanced customer satisfaction by implementing effective front of house management strategies.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Maintained high standards of cleanliness and organization throughout the establishment, ensuring compliance with health codes and regulations.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.

Medical Receptionist

Ideal Physician Weight Loss
01.2017 - 06.2017
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.

Education

Associate Degree in Nursing in RN -

Scottsdale Community College
Scottsdale, AZ
05.2025

Associates Degree in Arts -

Paradise Valley Community College
Phoenix, AZ
05.2019

Skills

  • Guest Engagement
  • Safe Food Handling
  • Point of Sale Operation
  • Menu Memorization
  • Strong Work Ethic
  • High-Volume Dining
  • Hospitality Service Expertise
  • Cash Handling
  • Order Accuracy
  • Beverage Preparation (bartending)

Accomplishments

  • Corporate trainer
  • Key holder and management experience

Certification

  • Basic Life Support (BLS), 05/01/22, 05/01/24
  • CPR certified - infant, child and adult.

Timeline

Claims Representative

Statewide Insurance
01.2021 - 02.2022

Server/Bartender/Key Holder

Cold Beers & Cheeseburgers
02.2019 - 01.2024

Traditional Dining Server/Teppanyaki Server/Cocktail Server

Sapporo
11.2017 - 04.2019

Front of House Manager

Zipp's Sports Bar and Grill
06.2017 - 11.2017

Medical Receptionist

Ideal Physician Weight Loss
01.2017 - 06.2017

Associate Degree in Nursing in RN -

Scottsdale Community College

Associates Degree in Arts -

Paradise Valley Community College

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Kiana Allen