Kiana Armstrong
Great Mills,Maryland
Summary
Committed to providing exceptional service and unparalleled support, dedicated to ensuring customer satisfaction. With a strong grasp of customer service best practices, excel at finding innovative solutions to effectively address customer needs. Proficient in implementing these strategies, strive to deliver outstanding service that exceeds expectations.
Overview
7
7
years of professional experience
Work History
CVS Pharmacy Technician
CVS Health
10.2021 - Current
- Recording medical histories while maintaining confidentiality and compliance with HIPAA regulations
- Performing inventory audits and purchasing supplies and medication
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Coordinated verification and filling of more than 600 daily prescriptions in high-volume pharmacy environment.
Front Office Manager
Hampton by Hilton
10.2020 - 05.2021
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
FRONT OFFICE MANAGER
Holiday Inn
08.2017 - 10.2020
- Administrative and operational support to Hotel Management
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate of Science - Criminal Justice
American Intercontinental University
Online07-2020
High School Diploma -
Great Mills High School
Great Mills05-2013
Skills
- Goal-Oriented
- Phone Etiquette
- CRM Software
- Billing management
- Appointment Scheduling
- Customer Relations
- Multi-Line Phone Systems
- Billing Adjustments and Refunds
- Call Management
- Insurance reconciliation
- Data Entry
- Typing proficiency
Knowledgeskillsabilities
- Tech Savvy
- Managerial Experience
- Communication Skills
- Adobe product familiarity
- Training Skills
- Mentoring Skills
- Microsoft Office Product Familiarity
- Managing Complex Office Equipment
- Client/Customer Service Skills
- Multi-line Phone Systems
- Multitasking
- Team Oriented
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
CVS Pharmacy Technician
CVS Health
10.2021 - Current
Front Office Manager
Hampton by Hilton
10.2020 - 05.2021
FRONT OFFICE MANAGER
Holiday Inn
08.2017 - 10.2020
Associate of Science - Criminal Justice
American Intercontinental University
High School Diploma -
Great Mills High School
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