Summary
Overview
Work History
Education
Skills
Timeline
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Kiana Arrey

Santa Fe

Summary

Dynamic professional with extensive experience in retail operations at Ohori's Coffee Tea & Chocolate. Proven track record in visual merchandising and team leadership, enhancing customer engagement through innovative events. Skilled in project management and time management, fostering a collaborative environment that drives performance and elevates the customer experience.

Overview

6
6
years of professional experience

Work History

Assistant Manager/Sales Associate

Ohori's Coffee Tea & Chocolate
07.2023 - 08.2025
  • Planning and directing inventory and store visuals
  • Processing invoices, managing product pricing and POS
  • Running events aimed at increasing brand awareness and customer engagement
  • Building and maintaining strong relationships with vendors and suppliers
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Kept up with store's needs to keep shop stocked with needs


Kavatender

Roots and Leaves
05.2024 - 01.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Barista

Rebel House Coffee
11.2023 - 07.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Server

Applebee's Grill + Bar
10.2019 - 06.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

GED -

Santa Fe Community College
Santa Fe, NM

Skills

  • Visual Merchandising
  • Customer service
  • Team leadership
  • Time management
  • Staff management
  • Retail operations
  • Project management

Timeline

Kavatender

Roots and Leaves
05.2024 - 01.2025

Barista

Rebel House Coffee
11.2023 - 07.2024

Assistant Manager/Sales Associate

Ohori's Coffee Tea & Chocolate
07.2023 - 08.2025

Server

Applebee's Grill + Bar
10.2019 - 06.2021

GED -

Santa Fe Community College

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Kiana Arrey