Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kiana Baker

Lawrence ,KS

Summary

Dynamic Customer Service Representative with proven expertise at Maximus in conflict resolution and relationship building. Skilled in active listening and data entry, I enhanced customer satisfaction through effective complaint handling and de-escalation techniques, fostering loyalty and repeat business. Committed to delivering exceptional service in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Maximus
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Crew Member

McDonald’s
07.2022 - 04.2024

Education

High School Diploma -

Lawrence High School
Lawrence, KS
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Conflict resolution
  • Complaint handling
  • Follow-up skills
  • Team development
  • De-escalation techniques

Timeline

Customer Service Representative

Maximus
10.2024 - Current

Crew Member

McDonald’s
07.2022 - 04.2024

High School Diploma -

Lawrence High School

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Kiana Baker