Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiana Baltimore

Odenton,MD

Summary

Sales Associate Team Leader at Weis Market Inc with expertise in relationship management and team collaboration. Trained new associates to improve sales techniques and customer engagement, resulting in increased customer satisfaction. Demonstrated adaptability in fast-paced environments while upholding high food safety standards and enhancing team productivity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate Team Leader

Weis Market Inc
Odenton, MD
05.2020 - 02.2022
  • Trained and developed new sales team associates in products, selling techniques, and company procedures
  • Engaged with customers to effectively build rapport and lasting relationships
  • Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team
  • Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together
  • Answered customer questions about sizing, accessories, and merchandise care
  • Maintained customer satisfaction with quick and professional handling of product returns
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
  • Bakery Clerk (Transitioned) Weis Market
  • Stocking shelves with fresh baked goods, taking special orders, packaging products, and ensuring proper labeling while providing excellent customer service
  • Assisting customers with their bakery purchases while maintaining the cleanliness and organization of the bakery section
  • Taken customers orders for special cakes, pastries and/or custom orders

Childcare Provider

Sunshine Daycare Center
Temple Hills, MD
05.2013 - 12.2014
  • Maintaining a safe and clean work environment, including daily cleaning routines and teaching children about hygiene
  • Planning and supervising indoor and outdoor activities, including field trips
  • Providing basic care needs, such as changing diapers, and adhering to nap schedules
  • Communicating with parents or guardians and fostering open communication with them
  • Planning and implementing educational activities and learning plans for children with special needs
  • Monitoring children’s behavior and development, and fostering a warm and nurturing environment to help children build emotional bonds

Volunteer

The GW Medical Faculty Associates
  • Worked on inbound and outbound phone calls with customers
  • Excellent phone manners and communication
  • Outgoing professional experienced in customer service

Education

Certificate - Clerical

The community College of Baltimore County
Catonsville, MD
06.2018

Certificate - Food Service

Baltimore City College
Baltimore, MD
08.2012

Diploma -

Frederick Douglass High School
05.2007

Skills

  • Relationship management
  • Team collaboration
  • Active listening
  • Goal-oriented mindset
  • Interpersonal communication
  • Adaptability in fast-paced environments
  • Physical endurance
  • Communication proficiency
  • Food safety and sanitation

Certification

Certificate in CDA (Early Childhood Training), 07/28/24

Timeline

Sales Associate Team Leader

Weis Market Inc
05.2020 - 02.2022

Childcare Provider

Sunshine Daycare Center
05.2013 - 12.2014

Volunteer

The GW Medical Faculty Associates

Certificate - Clerical

The community College of Baltimore County

Certificate - Food Service

Baltimore City College

Diploma -

Frederick Douglass High School

Similar Profiles

CREATE PROFILE