Kiana Barry
Front Desk Receptionist
Wellington,FL
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
11
11
years of professional experience
1
1
Language
Work History
Front Desk Receptionist
Hampton Inn & Suites
12.2019 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained new team members on company procedures, customer service and issue resolution.
- Transcribed phone messages and relayed to appropriate personnel.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Organized paperwork such as charts and reports for office needs.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Greeted visitors warmly, creating positive first impression of organization.
Front Desk Receptionist
Hand And Stone
07.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Assistant Manager
Little Princess Spa
11.2014 - 12.2019
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Generated reports to monitor quality assurance
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
- Built strong relationships with clients by following up on previous purchases and suggesting products
- Engaged prospects and customers through various events, including tradeshow, seminars and workshops
- Planned marketing initiatives and leveraged referral network to promote business development
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives
- Submitted reports to senior management to aid in business decision-making and planning
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
Customer Service Representative
Bealls Inc.
11.2016 - 01.2019
- Trained as assistant store manager and provided back-up coverage to provide customers with optimal support
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Provided primary customer support to internal and external customers in fast-paced environment
- Leveraged sales expertise to promote and capitalize on upsell opportunities
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Communicated with vendors regarding back order availability, future inventory and special orders
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Restocked, arranged and organized merchandise to drive product sales
Education
Associate's degree - Hospitality Management
Palm Beach State College
Lake Worth, FL07.2025
High school diploma - General Studies
Wellington High School
Wellington, FL05.2016
Skills
Front office management
Client relationship management
Time management
File management
Effective telephone interaction
Effective problem resolution
Attention to detail
Hospitality best practices
Efficient appointment management
Scheduling
Problem-solving skills
Sensitive information handling
Timeline
Front Desk Receptionist
Hand And Stone
07.2022 - 08.2023
Front Desk Receptionist
Hampton Inn & Suites
12.2019 - Current
Customer Service Representative
Bealls Inc.
11.2016 - 01.2019
Assistant Manager
Little Princess Spa
11.2014 - 12.2019
High school diploma - General Studies
Wellington High School
Associate's degree - Hospitality Management
Palm Beach State College
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