Kiana Bartholomew
Tampa
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds. Dedicated to providing every patient with excellent service and support through high-quality care and efficient management of record documentation. Collaborative and team-oriented with healthcare staff to effectively contribute to patient needs. Detail-oriented and methodical in tracking changing conditions, assisting with ADL and ambulating patients.
Overview
8
8
years of professional experience
Work History
Patient Care Assistant
Tampa General Hospital, Orthopedics
07.2024 - 03.2025
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Assisted in transferring patients, beds, and patient care equipment to other rooms adhering to necessary safety precautions.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and patient care areas.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated personal hygiene management, feeding, and ambulation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Unit Secretary
Tampa General Hospital, Neuroscience ICU
03.2023 - 07.2024
- Supported nursing staff and operational requirements with administrative tasks.
- Answered telephone calls to provide unit information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Facilitated patient consults by making outbound calls to in-house physicians and outside facilities
- Requested and sent medical records as needed by RN.
- Transferred sensitive information between medical staff as needed, while maintaining strict HIPAA compliance.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Maintained patient confidentiality in line with HIPAA regulations.
- Organized and maintained patient charts and medical records to promote quick data finding for staff.
Cardiac Monitor Technician
Tampa General Hospital, Neuroscience ICU
03.2023 - 06.2024
- Monitored patients' heart rhythms and functions through cardiac monitoring strips.
- Transcribed patient results and entered into electronic recording system.
- Interpreted strips and identified arrhythmias and heart abnormalities on patient's EKG and reported to RN.
- Maintained accurate and detailed reports of patient information and treatments.
- Provided assistance to electrophysiologists and cardiac team, supporting timely processing of orders and cases.
- Trained and supervised new cardiac monitor technicians on best practices and safety measures.
- Closely monitored patient condition during tests, procedures, and drug administration, alerting RN if patient became stressed or conditioned worsened.
Hostess
World of Beer
08.2022 - 03.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Backed up servers by checking on tables and retrieving items for guests.
- Completed daily side work and opening and closing duties without fail.
- Assisted servers with delivering orders by carrying additional trays and helping serve items.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Retail Supervisor II
Busch Gardens Tampa
02.2021 - 08.2022
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Coordinated merchandising displays, signage and sales enablement.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Sales Associate
Piercing Pagoda
01.2019 - 03.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Performed safe and hygienic ear piercings by adhering to piercing protocols and safely handling piercing equipment.
- Ensured customer satisfaction and healing by educating customers on appropriate ear jewelry and piercing care post-procedure.
Jewelry Sales Associate
JCPenney
02.2018 - 02.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Worked with other sales associates to deliver excellent customer service and cut wait times at registers.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Informed customers of current store promotions to encourage additional sales purchases.
- Developed extensive conflict resolution skills by diffusing tense situations with unhappy customers.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Completed store opening and closing procedures as per company guidelines.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Stocked merchandise, clearly labeling items, and arranging according to store model.
Champlain Fund Ambassador
Champlain College
01.2017 - 02.2019
- Made outbound calls to solicit donations and recurring contributions from parents and alumni of Champlain College.
- Built relationships with potential and existing donors by providing information about the Champlain Fund's mission and impact.
- Accurately documented donor information, pledges, and call outcomes in the CF database.
- Followed legal regulations, ethical guidelines, and internal policies regarding donor solicitation.
- Conducted follow-up calls to maintain donor relationships, process pledges, and encourage long-term engagement.
Education
Certificate - Electrocardiology
Hillsborough Community College
Tampa, FLPsychology - undefined
Champlain College
Burlington, VT02.2019
Skills
- Patient monitoring
- Medical terminology
- Multitasking
- Healthcare operations
- Time management
- Critical thinking and problem solving
- Team-building
- Relationship building
- Written and verbal communication
- HIPAA
- CPR/First Aid/BLS
- Electronic Medical Reports/EPIC system
- ADL support
- Conflict mediation
Timeline
Patient Care Assistant
Tampa General Hospital, Orthopedics
07.2024 - 03.2025
Unit Secretary
Tampa General Hospital, Neuroscience ICU
03.2023 - 07.2024
Cardiac Monitor Technician
Tampa General Hospital, Neuroscience ICU
03.2023 - 06.2024
Hostess
World of Beer
08.2022 - 03.2023
Retail Supervisor II
Busch Gardens Tampa
02.2021 - 08.2022
Sales Associate
Piercing Pagoda
01.2019 - 03.2020
Jewelry Sales Associate
JCPenney
02.2018 - 02.2019
Champlain Fund Ambassador
Champlain College
01.2017 - 02.2019
Psychology - undefined
Champlain College
Certificate - Electrocardiology
Hillsborough Community College
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