Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Kiana Berry

Harper Woods,MI

Summary

Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Caregiver/Med Tech

Balance Home Care
06.2021 - Current
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Apple Advisor

Conduent
01.2022 - 06.2022
  • Software troubleshooting and problem solving, Database management system software, Angular, Phone and email technical support, BMC Helix IT Service Management (ITSM) software, Project lifecycle management, Security planning, Quality assurance
  • Delivered exceptional customer service through timely and accurate issue resolution, fostering brand loyalty.
  • Streamlined internal communication processes to improve overall efficiency within the Apple Advisor team.

Customer Service Representative

Comcast
01.2020 - 01.2021
  • Customer service experience, Processing patient insurance, Keen eye for details, Purchasing supplies and medication, Computer proficiency, Understanding of 3rd party insurance, Provide outbound therapy/medication adherence checkups, Prepares medication for delivery to patients and departments
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Humana teleperformance
05.2019 - 03.2020
  • Assisted customers with a warm and professional attitude, Assisted customers with questions, Interacted with customers through live chat, Kept records of customer complaints, Handled emails, inbound calls, and outbound calls, Managed customer accounts, Handled billing issues and order inquiries
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

No Degree - Certified Nursing Assistant

IRVINGS Professional
Eastpointe, MI
04.2024

Medical Assistant

Ross Medical Education Center
Madison Heights, MI
06.2019

High school diploma -

Antonelli College-Jackson
Jackson, MS
02.2017

Skills

  • Patient Companionship
  • Progress Documentation
  • Incident Reporting
  • Basic Housekeeping
  • HIPAA Compliance
  • Medication Administration
  • Meal Preparation
  • Records Management
  • Patient Care
  • Personal Hygiene Assistance
  • Elderly Care
  • Flexible schedule and availability

Certification

  • CPR Certification
  • Certified Medical Assistant
  • BLS Certification
  • AED Certification
  • CCMA Certification
  • First Aid Certification

Personal Information

Title: Customer Service Rep.

Timeline

Apple Advisor

Conduent
01.2022 - 06.2022

Caregiver/Med Tech

Balance Home Care
06.2021 - Current

Customer Service Representative

Comcast
01.2020 - 01.2021

Customer Service Representative

Humana teleperformance
05.2019 - 03.2020

No Degree - Certified Nursing Assistant

IRVINGS Professional

Medical Assistant

Ross Medical Education Center

High school diploma -

Antonelli College-Jackson

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Kiana Berry