Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiana Blake

Medical Administration
PORT ST LUCIE,FL

Summary

To obtain a fulfilling job within the healthcare system to further my knowledge and succeed in my future career path.

A vast variety of healthcare experience with multiple settings within the healthcare field. An ample amount of customer service to ensure patient care and experience is positively impacted. Well versed in healthcare policies and procedures including HIPPA and the importance of abiding by such.

Experienced Medical Administrative Assistant excelling for 15 years in digital information management, patient record maintenance, efficient appointment scheduling and insurance negotiations. Approached guest services with calm demeanor leading to unmatched patient care and customer loyalty.

Overview

14
14
years of professional experience
23
23
years of post-secondary education
1
1
Certification

Work History

Behavior Technician

Project Brilliance
Stuart, FL
11.2024 - Current
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Worked as part of collaborative team to address changing needs of children and families.
  • Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
  • Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
  • Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Assisted in the creation of visual supports and schedules for clients, enhancing daily routines and transitions.

Patient Access Representative

Jupiter Medical Center
JUPITER, FL
01.2020 - 10.2024
  • Demonstrating a strong commitment to service excellence
  • Obtaining demographic, insurance, and medical information to ensure an accurate and complete registration
  • Closely working with Clinical staff including Rescue services, doctors, variety of departments within the hospital
  • Verifying patient identity and data
  • Admitting process into the hospital
  • Cerner, FormFast, STAR, and Next bar newly trained with EPIC healthcare system trained
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.

Patient Access Representative

St. Mary's Medical Center
01.2016 - 01.2020
  • Checking patients in and out when they arrive for medical appointments
  • Phone service including scheduling, patient data, transferring to correct department, etc
  • Documenting/updating patient information
  • Communicating to patients, colleagues, and management to relay relative information
  • Processing payments from patients and handling billing issues between patients and insurance companies
  • Epic healthcare system trained

Unit Secretary

Behavioral Health Of The Palm Beaches
01.2013 - 01.2016
  • Assist Behavior Analysts in implementing and monitoring treatment plans that teach patients coping skills
  • Providing clients with day-to-day activities
  • Recording data progress for analysis for review by specialist
  • Maintained current and accurate medical records for patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Supported office staff and operational requirements with administrative tasks.
  • Managed incoming calls and directed to appropriate department.
  • Monitored inventory levels and advised management of need for replenishment.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Scheduled appointments and maintained department master calendar to facilitate efficient patient flow.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
  • Supported positive patient experience by promptly addressing inquiries and concerns.
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.

Front Desk Medical Receptionist

West Palm Beach Employee Health
01.2011 - 01.2013
  • Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Completed clerical duties and tasks for clinic administration.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.

Education

Bachelor of Science - Nursing

SOUTH UNIVERSITY
West Palm Beach, FL
05.2001 - 12.2023

Skills

Empathy and patience

Self-management strategies

Problem-solving

Functional behavior assessments

Social skills development

Time management

Behavioral management

Telephone etiquette

Medical office administration

Microsoft office

Front desk operations

Patient registration

Patient scheduling

Records management

Medical billing

Office administration

Appointment scheduling

Workflow optimization

Medical terminology

Paperwork coordination

Medical transcription

HIPAA compliance

Records maintenance

Insurance claims

Referral verification

Electronic medical records

Strong empathy

Patient education

Customer follow-up

Friendly and outgoing

Customer service

Data entry

Team leadership

Verbal and written communication

Team collaboration

Multitasking and organization

Certification

PHLEMBOTOMY

Timeline

Behavior Technician

Project Brilliance
11.2024 - Current

PHLEMBOTOMY

02-2022

Patient Access Representative

Jupiter Medical Center
01.2020 - 10.2024

Patient Access Representative

St. Mary's Medical Center
01.2016 - 01.2020

Unit Secretary

Behavioral Health Of The Palm Beaches
01.2013 - 01.2016

Front Desk Medical Receptionist

West Palm Beach Employee Health
01.2011 - 01.2013

Bachelor of Science - Nursing

SOUTH UNIVERSITY
05.2001 - 12.2023

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Kiana BlakeMedical Administration