Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Kiana Burmood

Fort Walton Beach,FL

Summary

Certified Senior Tax Analyst with five years of tax preparation experience, four years of leadership experience, and nine years of customer service experience. Passionate about what I do and with my dedication and loyalty, I am confident that I can become a vital asset to your organization.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Tax Analyst

H&R Block
Fort Walton Beach, FL
12.2023 - Current
  • Conduct tax interviews ranging in complexity from simple tax preparation to complex entity returns.
  • Research complex legal documents including statutes, regulations, rulings, as required by management or clients.
  • Respond timely to inquiries from taxing authorities concerning audit adjustments or specific questions.
  • Evaluate various forms including W-2s, 1099s, K-1s, Schedules C and E. to verify information is correct.

Internal Field Agent

H&R Block
Fort Walton Beach , FL
12.2023 - Current
  • Provide software/tax preparation support for other tax preparers by troubleshooting diagnostic/schema errors in the field.
  • Remote in to assist tax professionals in real time with complex returns.
  • Prepare case notes of issue to assist others in case of escalation, and/or to bypass problem in the future.

Multi-Unit Team Leader

H&R Block
Niceville, FL
07.2020 - 05.2022
  • Served as front line manager responsible for leadership and development of associates and ensured exceptional customer experiences.
  • Managed office staffing, operations, and logistics for three locations.
  • Partnered with District General Manager to create and implement office-level growth plans and client growth targets. Assisted the District General Manager in recruiting and interviewing candidates for office positions.
  • Conducted timely performance reviews, ensured accurate timekeeping, and monitored labor and productivity.

Education

Associate of Arts - General Associates

North West Florida State College
Niceville, FL
05-2022

Skills

  • Tax Software Proficiency
  • Tax Research Proficiency
  • Leadership
  • Adaptability
  • Ability to Work Under Pressure
  • Customer Service

Certification

  • Active PTIN with Internal Revenue Service.
  • Up to date on federal continuing education for tax preparation for 2023 season.
  • Certified Senior Tax Analyst.

References

  • Available Upon Request

Timeline

Senior Tax Analyst

H&R Block
12.2023 - Current

Internal Field Agent

H&R Block
12.2023 - Current

Multi-Unit Team Leader

H&R Block
07.2020 - 05.2022

Associate of Arts - General Associates

North West Florida State College

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