KIANA BURTON
Las Vegas,NV
Summary
Customer-focused, dependable individual. Bringing a pleasing personality, welcoming attitude, excellent hospitality manners and the ability to work in a fast-paced environment. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Barista
Caesars Palace Hotel And Casino
12.2022 - Current
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Helped management keep adequate supply on hand by notifying of shortages.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Instructional Assistant
Clark County School District, CCSD
10.2022 - Current
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Barista
Starbucks
02.2021 - 07.2022
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
SHIFT MANAGER
MCDONALD'S
08.2019 - 01.2021
- Responsible for leading 8-10 Crew Team Members to ensure meet restaurant standard
- Plans schedule/shift of crew members
- Communicate clearly and effectively with customers and crew
- Maintain inventory to ensure adequate supply at all times
- Train new Crew Team Members and mentor closely to improve performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
CREW TEAM MEMBER
MCDONALD'S
07.2017 - 08.2019
- Greeted customers
- Took customer orders and processed cash and credit payments
- Ensured customers were serviced expeditiously and efficiently
- Maintained clean environment for customers.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Education
HIGH SCHOOL DIPLOMA -
CANYON SPRINGS HIGH SCHOOL
Las Vegas, NV05.2019
Skills
- Hard working and reliable
- Excellent customer service and time management skills
- Flexible
- Ability to multi-task
Timeline
Barista
Caesars Palace Hotel And Casino
12.2022 - Current
Instructional Assistant
Clark County School District, CCSD
10.2022 - Current
Barista
Starbucks
02.2021 - 07.2022
SHIFT MANAGER
MCDONALD'S
08.2019 - 01.2021
CREW TEAM MEMBER
MCDONALD'S
07.2017 - 08.2019
HIGH SCHOOL DIPLOMA -
CANYON SPRINGS HIGH SCHOOL
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