Kiana Carter

• Executed financial due diligence tasks on daily basis to maintain optimal company finances.
• Managed daily financial functions in collaboration with accounting and payroll personnel.
• Completed journal entries, reconciliations and account analysis to prepare quarterly financial documents and general account management.
• Reconciled monthly statements, invoices and expense accounts, keeping records accurate and current.

• One of the first 75 to join a start-up program within RH (Restoration Hardware).
• Responsible for daily operational logistics and creating an exceptional customer experience by visiting clients homes to ensure quality of product/client satisfaction.
• Part of the support team creating solutions in the moment with a strong knowledge of products and supply chain
• Train and onboard as the program grows nationally.
• Since the inception of RH in Your Home (RHIYH) in late 2020, the pilot program has been credited with an estimated 4% R&E drop in the Southern California territory alone resulting in over a million dollar savings.
• Oversaw multiple delivery teams with cool-headed leadership.

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• Delivered high-quality, insightful, informative and compelling written client narratives while meeting tight deadlines.
• Handled daily communication with clients who were the subject of tightly sensitive cases which required delicacy, patience and empathy.
• Conducted client interviews and documented information to extract vital information to craft a moving and concise narrative to further strengthen the cases of clients.
• Performed in-depth research into legal cases to write clear and accurate copy.
• Edited documents for grammar, clarity, content and formatting.

• Prepared complete press kits, wrote bylines on behalf of clients and drafted press releases detailing relevant newsworthy information supporting brand image.
• Determined target demographics and devised strategic outreach initiatives to reach target audiences.
• Developed and promoted corporate brand, images and identity to media and public.
• Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
• Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
• Developed and rolled out an orientation program inclusive of managing junior staff and interns.
• Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
• Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
• Led conference calls and in-person meetings with clients on a weekly basis.
• Resolved internal and external messaging issues, improved operations and provided exceptional client support.
• Collaborated with media to optimize coverage of special events, encourage company and product coverage and promote brand mission and values.
• Used PR Newswire and E-Release to create and distribute press releases to media outlets.
• Reported on press coverage recaps to determine areas for improvement.
• Wrote and edited articles, web content, copy, and publications for internal and external audiences.
• Customized brand message to reach and capture target audience interest and drive engagement.
• Edited content produced by senior executives, modifying text to conform with company-wide branding standards and publication guidelines.

• Created and procured press kits, articles, and assisted in drafting press releases.
• Monitored social media and online sources for industry trends.
• Oversaw public image of 4-5 companies at a time and managed all media relations.
• Wrote press materials and delivered presentations to media representatives.
• Developed creative pitches and targeted outreach lists.
• Developed innovative PR strategies.
• Collaborated with external PR firms, as well as internal sales and marketing managers, to determine branding, product positioning and media messages.
• Reported on press coverage recaps to determine areas for improvement.
• Prepared public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
• Communicated with media weekly to build relationships and optimize press coverage.

• Created daily lesson plans and detailed progress reports of individual students and class performance.
• Edited the written English works of Korean co-workers (projects, lesson plans, letters to parents).
• Analyzed students' knowledge in the fields of history and English grammar and developed lesson plans to close knowledge gaps and help students achieve higher performance.
• Displayed cross-cultural communication skills while teaching English in South Korea.
• Displayed strong public skills while presenting lesson plans to a classroom of twenty-five students.
• Organized and planned all student performances and plays.
• Functioned in a multilingual and multinational office environment.