Kiana Choy
Ozone Park,NY
Summary
Adaptable professional with proven ability to learn quickly and adjust to new environments. Expertise in acquiring knowledge rapidly and applying it effectively to achieve results. Committed to continuous learning and adept at navigating change successfully.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Clerk
Bowl 360
Ozone Park, NY
08.2019 - 01.2020
- Investigated and independently resolved all customer complaints to boost satisfaction.
- Monitored safety, health, and sanitation processes throughout all areas, and enforced rules to promote security and safety.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Maintained a clean and presentable reception area to maintain a professional business reputation.
- Upsold packages and additional services to customers to drive business revenue.
- Reviewed account information and individual customer charges to produce correct bills.
- Answered phones, responded to customer inquiries, and transferred calls to appropriate staff members.
- Drafted and maintained incident reports, daily activity logs, and other documents requested by management.
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Warmly greet incoming guests, issue room keys, and provide information regarding policies and amenities.
- Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
- Handled payment processing duties, and provided customers with receipts, proper bills, and change.
- Confirmed transactional data by verifying names, payment information, and clearly communicating costs and fees to patrons.
Babysitter
Private Family
Richmond Hill, NY
09.2016 - 06.2017
- Monitored playtime to prevent overuse of technology, television, or other detrimental influences.
- Provided the child with nurturing, safe environments to promote emotional, social, and intellectual growth.
- Helped the child complete homework and special assignments daily to support academic performance.
- Helped prepare meals, snacks, and refreshments for the child, accounting for individual dietary needs and restrictions.
- Built a relationship with the child by regularly discussing school, friends, and favorite activities.
- Cleaned toys, play equipment, dishes, and other surfaces to keep the facility sanitary.
- Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
- Kept parents' contact information, emergency services' phone number, and child's health history on hand in case of emergency situations.
- Developed lasting, professional relationships with families by encouraging open communication, and delivering positive feedback.
- Enforced rules to teach manners and maintain a safe environment.
- Balanced schedules to provide optimal rest, play, and educational periods.
- Monitored the child's safety and well-being to prevent accidents and falls.
Assistant Volunteer
Women's Health Center
Queens, NY
01.2016 - 06.2016
- Created and maintained spreadsheets, and developed administrative and logistical reports.
- Organized personal and professional calendars.
- Handled incoming and outgoing correspondence, including mail, email, and faxes.
- Communicated with vendors to place and receive orders, request maintenance services, and deliver instructions on behalf of office management.
- Guided administrative and professional staff through computer and software problems.
- Oversaw a heavy load of administrative tasks while verifying the accuracy and prompt completion of paperwork.
- I interacted with my supervisor and various experts to address escalated issues.
- Greeted all guests with a positive demeanor, and asked open-ended questions to determine their requirements.
- Set up and maintained physical and electronic filing systems.
Education
GED -
SUNY Queens EOC
Jamaica, NY04.2016
Some College (No Degree) - Radiology
LaGuardia Community College
Long Island City, NYSome College (No Degree) - Early Childhood Education
LaGuardia Community College
Long Island City, NYSkills
- Customer service
- Credit and cash handling
- Front desk operations
- Experience with school-age children
- Critical thinking
- Reliability
- Administrative expertise
- Effective planning
- Problem solving
- Phone etiquette
- Multi-line phone management
- Reading and listening skills
- Specimen handling
- Patient documentation
- Safety compliance
- Phlebotomy equipment
- Conflict resolution
- Data entry accuracy
- Time management
- HIPAA
- Specimen labeling procedures
- Butterfly needle technique
- Order of draw
- Medical records maintenance
- Medical terminology
- Venipuncture and capillary puncture
- Sanitation and sterilization
Certification
Completion of a Phlebotomy Training Course
04/2025
Timeline
Front Desk Clerk
Bowl 360
08.2019 - 01.2020
Babysitter
Private Family
09.2016 - 06.2017
Assistant Volunteer
Women's Health Center
01.2016 - 06.2016
GED -
SUNY Queens EOC
Some College (No Degree) - Radiology
LaGuardia Community College
Some College (No Degree) - Early Childhood Education
LaGuardia Community College
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