Summary
Overview
Work History
Education
Skills
Websites
Professional Development
Projects
Timeline
Generic

Kiana Cleveland

Jacksonville,FL

Summary

Energetic Implementation Consultant 2 years helping clients enhance businesses through careful introduction of advanced Enterprise Resource Planning software. Satisfied only when customers successfully integrate new ERP Solutions and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions. An efficient, positive team member with proactive tendencies, keen listening skills, a desire to serve, and the ability to adapt in different environments. Benefits delivered include translating a plan into action, delivering on multiple projects at the same time, and creating group acceptance and group action in emotionally charged situations.



Overview

7
7
years of professional experience

Work History

Implementation Consultant

Tyler Technologies
06.2022 - Current
  • Provide professional services such as consultation, software readiness, and education to clients on Tyler software products
  • Design and conduct knowledge transfer sessions on site at Tyler Connect Conference for roughly 200 clients and through over 450 webinars and client engagements
  • Educate users on accounting software functionality as well as on data entry, system administration, user security, and user permissions
  • Perform continued analysis of roughly 25 client business models to identify and document client requirements regarding Tyler products and functionality
  • Recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for client’s needs
  • Identify and document business and technical requirement specifications for specific software design/development, forms, reports, interfaces, process, configuration and other relevant changes
  • Consult with users to identify proper data mapping process for product conversion
  • Provide instruction to clients on proofing and analyzing data conversions from existing software to Tyler applications
  • Create custom reports or customize existing reports to satisfy client requirements
  • Troubleshoot and resolve client issues by working with Support and Development departments
  • Document client issues, communicating agendas, submitting trip reports, timesheets and weekly expense reports, and updating systems-related client activity
  • Assist Quality Assurance staff with product testing and modification testing
  • Notify management and appropriate organization/department of issues and unplanned events that could impact effectiveness, schedule, and budget of implementation
  • Create both client-facing and internal documentation
  • Act as liaison between client and company’s technical staff including conveying technical information so that non-technical individuals can understand.

Career Development Specialist

Memphis Shelby County Schools
08.2021 - 06.2022
  • Observed current processes to develop plans of improvement with attainable action steps
  • Provided 15 model lessons, examples of effective planning, and strategies for analyzing data to reteach topics to achieve student mastery
  • Collected evidence of growth through use of past lesson plans, student work, assessments, and observation and meeting notes
  • Conducted professional development sessions that address implementation expectations for new processes.

Content Lead - Mathematics

Memphis Shelby County Schools
07.2020 - 06.2022
  • Researched available applications to create schoolwide recommendations for technology purchases and implementation
  • Contributed to significant student growth by decreasing number of eighth grade students three or more grade levels below in math and reading by 34.2% and moving Georgian hills from bottom 5% of schools in Tennessee
  • Led mathematics department in weekly data meetings and collaborative planning meetings to analyze student work, address pacing, upcoming standards, goal setting, and common student misconceptions.

Assistant Project Coordinator

Study Edge
05.2017 - 03.2021
  • Assisted in creating list of action items to ensure timely delivery of state specific content in form of thousands of instructional videos and workbook revisions
  • Planned and executed overlapping recording projects for over 5000 instructional videos with specific deadlines, state requirements, and differing subject matters
  • Collected data around virtual tutoring application usage and presented to legislators in six states (MI, FL, SC, MS, AL, NY), resulting in increased government funding for programs
  • Coordinated and attended trainings with thousands of stakeholders in six states (MI, FL, SC, MS, AL, NY) to maintain positive relationships and ensure correct use of applications after updates.

Education

Master of Arts in International Business -

University of Florida
Gainesville, FL
08.2020

Bachelor of Arts in Business Administration -

University of Florida
Gainesville, FL
05.2020

Skills

  • User Acceptance Testing
  • Software Implementation
  • ERP Implementation
  • Solution Design
  • User Documentation Development
  • Business Analysis
  • Client training
  • Technical Documentation and Reporting

Professional Development

  • Project Management Simplified, LinkedIn, 03/01/22
  • Six Sigma Foundations, LinkedIn, 04/01/22
  • Microsoft Office Specialist Excel 2016, 10/01/17

Projects

Recording Project - Middle Grades Math, Study Edge, 01/01/19, 08/01/19, Managed deployment scheduling in coordination with organization’s directors and tech leads to ensure the Middle Grade Math Curriculum would be available in six states prior to each account holders first day of school, Established schedules and milestones in workbook and curriculum editing to ensure video supplements were recorded on time to deploy the product from all teams on time, Closely cooperated and communicated with stakeholders, technical team members, developers, and curriculum designers, Classified, managed, and identified risks for recording 2000 videos with limited people and availability, Performed tests to ensure new, customized software meets customer specific needs, Delivered the product after 8 months of executing, monitoring, and adjusting the project timeline resulting in additional program funds of around $1 million from several states Data Improvement and Compliance Project.

Timeline

Implementation Consultant

Tyler Technologies
06.2022 - Current

Career Development Specialist

Memphis Shelby County Schools
08.2021 - 06.2022

Content Lead - Mathematics

Memphis Shelby County Schools
07.2020 - 06.2022

Assistant Project Coordinator

Study Edge
05.2017 - 03.2021

Master of Arts in International Business -

University of Florida

Bachelor of Arts in Business Administration -

University of Florida
Kiana Cleveland