Kiana Cohen
Brooklyn,NY
Summary
Dedicated worker with experience in education, administration, and customer service. Skilled in managing diverse tasks, fostering relationships while creating safe and engaging environments. Proven ability to handle high-pressure situations and adapt to changing environments. Passionate about creative writing and community engagement, seeking to leverage background in a customer-facing role at Greenlight Bookstore.
Overview
6
6
years of professional experience
Work History
KINDERGARTEN TEACHER
Ascend Charter Schools
08.2021 - 07.2023
- Systemically gathered and analyzed data in all subject areas to measure student academic progress, guide instructional content, and provide timely feedback to 22-32 scholars
- Implemented responsive classroom teaching to promote student development of academic and social emotional competencies
- Proactively communicated with parents and families to discuss scholars' progress and collaborate on the creation of individualized learning plans based on areas of strengths and needs
- Developed and monitored scholars' IEP educational goals, differentiating and scaffolding lessons as needed.
ENGLISH TEACHING FELLOW
InnovateEDU
07.2020 - 02.2021
- Managed literary lesson plans for small group instruction, performance management, and student engagement for over 20 scholars remotely and in person
- Tracked attendance and student grades through Infinite Campus and kept daily notes of success coaching sessions in Excel
- Established and maintained relationships with families to review progress and implement concrete plans for improvement
- Fostered safe environments to mentor groups of students academically and assess personal development goals through success coaching.
HUMAN RESOURCES ADMINISTRATOR
UncommonGoods
09.2019 - 12.2019
- Managed on-board processes for over 800 seasonal new hires
- Generated Excel reports with hire trends of the 2018 season and created pivot tables to clearly analyze and interpret data found
- Coordinated and led employee onboard orientation presentations for 40+ incoming hires biweekly
- Designed and launched rewards and recognition program through performance appraisal system which led to increase employee engagement.
Sales Team Member
Panera Bread
02.2017 - 08.2018
- Efficiently served 100+ customers daily busiest Panera Bread in the company
- Promoted within 6 months for exceeding company goals by acquiring the most tips and sales
- Trained new hires at the cash register, barista station, and dining room area
- Conversed with customers about experiences, needs, and upcoming promotions to maximize brand loyalty.
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
Education
Bachelor of Arts in English, Creative Writing Concentration -
The City University of New York, City College
New York, NY05.2019
Skills
- Proficient in Microsoft Office Suites
- G Suites
- ADP Workforce
- HRIS
- Canva
- WordPress
- Zendesk
- Raiser's Edge
- Early Childhood Development
- Cash Handling
Timeline
KINDERGARTEN TEACHER
Ascend Charter Schools
08.2021 - 07.2023
ENGLISH TEACHING FELLOW
InnovateEDU
07.2020 - 02.2021
HUMAN RESOURCES ADMINISTRATOR
UncommonGoods
09.2019 - 12.2019
Sales Team Member
Panera Bread
02.2017 - 08.2018
Bachelor of Arts in English, Creative Writing Concentration -
The City University of New York, City College
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