Kiana Cox
San Jose,CA
Summary
Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings. Knowledgeable in Customer Service. Successful career history comprising more than 10 years in automobile, motorcycle and bicycle transport. Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
29
29
years of professional experience
Work History
Courier Contractor
Roadie
07.2023 - Current
- Logged delivery information in tracking systems to enable real-time delivery status.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Delivered packages to customer doorsteps and business offices.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
Courier Contractor
Alto Pharmacy
01.2022 - Current
- Obtained signatures for delivery documents and packages.
- Expedited urgent deliveries by prioritizing tasks effectively under tight deadlines, without compromising quality or accuracy.
- Maximized processes by managing delivery schedules and prioritizing based on urgency.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Streamlined the pick-up process by proactively organizing packages based on destination priority.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Managed delivery route for optimal use of time and fuel.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Followed company policies and procedures during shift.
- Supported the onboarding and training of new courier contractors, sharing best practices for route optimization and time management.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
- Ensured timely deliveries by closely monitoring traffic patterns and adjusting routes accordingly.
- Minimized potential damage by carefully handling fragile parcels and adhering to specific packing requirements.
- Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
Office Specialist III/ CST (Lead)
County of Santa Clara
08.2013 - Current
- Deligates duties to staff; Reports staff attendance and job duties to upper management; Prepare and separate mail for filing and scanning systems; Research client documents and records; Copies and assembles materials such as handouts, packets, reports and documents; Log confidential records for facility use; Collects and distributes external and internal mail; date-stamps all incoming mail when required; Sets up and maintains control of documents and folders including identifying, labeling, checking in and distributing the materials, classifying folder files by nature of subject or numerical order, and preparing new folders as needed.
Cashier
Staples
06.2011 - 10.2011
- Helped customers with questions, concerns and complaints insuring customer satisfaction; Provided friendly, fast, and fun customer service; Utilized computers to enter documentation for rewards cards; Used cash registers to perform total purchases and returns.
Package Handler
FedEx Ground
03.2008 - 06.2011
- Sorted and loaded packages for delivery; Scanned and ticketed packages for delivery verifications; Drove electric mail carts for oversized packages, while following all safety rules.
Market Specialist
Target
11.2004 - 03.2008
- Answered all customer questions and concerns; Planed and placed inventory orders as needed; Created and maintained product displays; Conducted audits of expired and damaged products to insure quality.
Service Agent
FedEx
11.1999 - 08.2004
- Assisted customers with shipping and tracking information; Logged confidential records for packaged packages releases; Verified accuracy of international documentation; Sorted, organized, loaded and unloaded packages; Accompanied couriers on delivery routes; Drove forklift to handle over weight and oversized packages.
Cashier
Smart & Final
12.2001 - 03.2004
- Acknowledged customer concerns and questions; Handled customer returns and exchanges; Used cash register for purchases; Counted, calculated and maintained proper cash counts; Maintained price changes and inventory throughout the store.
Swing Manager
McDonald's
01.1995 - 01.1999
- Provide customer service; Handle customer's complaints and maintained a high quality of overall service; Motivate and schedule the activities of food service personnel; Supervised a team/crew of 6 to 10; Performed daily preparation of opening and closing the restaurant; Oversaw and performed cash audits; Implemented disciplinary action when needed.
Education
Bachelors of Arts - Sociology
San Jose State University
San Jose, CA01.2013
Associates of Science - Administration of Justice
San Jose City College
San Jose, CA01.2009
Skills
- Working Independently
- Delivery Management
- Heavy Lifting
- Vehicle loading
- Handheld scanning devices
- GPS Systems
- HIPAA Compliance
- GPS and route planning
- Time Management
- Document Management
- Sorting
- Punctuality
- Deadline Adherence
- Item Sorting
- Documentation
- Building physician relationships
- Returns pickup
- Time Sensitive Deliveries
- GPS Navigation
- Relationship building and rapport
- Clerical Support
- Item tracking
- Business processes and procedures
Additional Information
- Over 16 years' experience in customer service combined with clerical work. Success in providing support and guidance to peers and individuals. Excellent listening skills, oral and written communications. Capable of multi-tasking while demonstrating the ability to meet deadlines. Computer literate, in MS Word, Power Point and Internet.
- 4 years management experience.
- Ability to observe and problem solve.
- Exceptional communication and written skills.
- Manage and calculate financial records.
- Ability to work independently or in integrated teams.
- Trust worthy with valuable confidential information.
- Motivated, dependable, organized, and detail oriented.
- Proficient using cash register and Pos systems.
- Approved to drive company utility vessels.
- Relates easily with different personalities and cultures.
Timeline
Courier Contractor
Roadie
07.2023 - Current
Courier Contractor
Alto Pharmacy
01.2022 - Current
Office Specialist III/ CST (Lead)
County of Santa Clara
08.2013 - Current
Cashier
Staples
06.2011 - 10.2011
Package Handler
FedEx Ground
03.2008 - 06.2011
Market Specialist
Target
11.2004 - 03.2008
Cashier
Smart & Final
12.2001 - 03.2004
Service Agent
FedEx
11.1999 - 08.2004
Swing Manager
McDonald's
01.1995 - 01.1999
Bachelors of Arts - Sociology
San Jose State University
Associates of Science - Administration of Justice
San Jose City College
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