Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Kiana Cranney

St. Cloud,FL

Summary

Collaborative leader with a proven track record of fostering an engaged and empowering work culture through effective partnership with colleagues. Demonstrates expertise in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced environments.

Overview

10
10
years of professional experience

Work History

Director of Talent and Human Resouces

Chick-Fil-A
06.2023 - Current
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Chief Executive Assistant

Squared Away
08.2022 - Current
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Researched topics and events to support supervisor's work agenda and projects.
  • Coordinated Skype calls across multiple time zones.
  • Organized and managed team tasks using Trello and Asana.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Ordered gifts for clients for holidays and in recognition of special accomplishments.
  • Performed research to collect and record industry data.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

Freelance Virtual Assistant

Cranney Virtual Solutions
09.2019 - 08.2022
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

FOH Manager

Hooters
05.2016 - 09.2019
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Coordinated with suppliers to establish timely delivery of food and beverage items.
  • Resolved guests complaints while maintaining positive customer environment.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Bartender

Logan's Roadhouse
12.2014 - 12.2016
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

BS Business Administration -

University of Maryland Global Campus
08.2022

AS Business Administration - undefined

College of Central FL
08.2018

Skills

  • Computer proficiency
  • Leadership experience
  • Communication skills
  • Organizational know-how
  • Collaboration talent
  • Problem-solving abilities
  • Project management
  • Employee Relations
  • Talent management
  • Administrative Skills

Awards

Hooters Manager of the Quarter (Q1 2019) improved guest satisfaction scores, decreased employee turnover, and increased sales through new marketing techniques.

Languages

Spanish
Native or Bilingual

Timeline

Director of Talent and Human Resouces

Chick-Fil-A
06.2023 - Current

Chief Executive Assistant

Squared Away
08.2022 - Current

Freelance Virtual Assistant

Cranney Virtual Solutions
09.2019 - 08.2022

FOH Manager

Hooters
05.2016 - 09.2019

Bartender

Logan's Roadhouse
12.2014 - 12.2016

AS Business Administration - undefined

College of Central FL

BS Business Administration -

University of Maryland Global Campus

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Kiana Cranney