Kiana Creer
Richmond,VA
Summary
I'm a college graduate with a associates degree in Medical Administration Assistant, I'm also back in school with another associates for billing and Coding I'm a very hard worker, dependable and focused. I'm very professional and polite at all times and take criticism very well. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Authorized to work in the US for any employer
Overview
14
14
years of professional experience
1
1
Certification
Work History
DSP Worker
Diversity
Chesterfield , VA
01.2024 - Current
- Facilitated group activities, such as social skills development, problem solving and communication strategies.
- Conducted assessments of client needs, abilities and strengths to develop individualized service plans.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Provided crisis intervention services when needed.
- Monitored clients' medical conditions and reported changes or concerns to appropriate personnel.
- Attended workshops, training sessions on topics related to disability supports, services.
- Actively sought out opportunities for professional growth through seminars, workshops or online courses.
- Transported clients to and from community gatherings and scheduled appointments.
- Created client agendas and monitored activity to promote efficient follow through.
Customer Service Representative
Navient
Richmond, VA
05.2023 - 02.2024
- I handle ACP and lifeline applications for the free government discount.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Customer Service Representative
Maximus
Richmond, VA
12.2021 - 03.2023
- I work as a customer service representative I take Medicaid applications and submit them, I also check status of applications and also do Report changes and submit them to their case worker
- I'm able to see state Medicaid information as well.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
Customer Service Representative
The Results Company
Virginia
10.2020 - 09.2021
- I work for a third party company for Hulu were we help the customers with any problems that goes on with there Hulu so they can keep enjoying hundreds of movies and TV shows
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used proven techniques to de-escalate angry customers during telephone interactions.
Picking
Amazon Fulfillment
Chester, VA
09.2015 - 09.2020
- I have picked , packed, been a Tote Rangler, ICQA and drove a forklift while I worked with the company i have handled large small and medium packages I have worked at two major facilities
- I have learned a lot while working with this company.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
- Maintained schedule of class assignments to meet deadlines.
Cashier/Customer Service
Burlington Stores
Richmond, VA
03.2020 - 07.2020
- I work as a cashier taking major credit cards, cash and gift cards helping customers find there items and making sure they were able to find stuff and that they had a great experience I was learning the ropes around the store.
Cashier/Customer Service
Taco Bell
Chesterfield, VA
01.2019 - 01.2020
- I worked the front end took customer orders and help make the food as well I Worked front end and made sure that the restaurant was clean and all the new signs was up every promotion we had I also made sure that parking lot was clean I made sure the customer had Everything and a great time.
Banker
Teleperformance
Henrico, VA
06.2017 - 06.2018
- I helped with banking products like checking and savings and cd's except for secured CD's for Military family's
- I helped with closing accounts as long as it was not there last one I helped raise limits on there debit card and send them out new debt cards if they needed me one I helped transfer money to other accounts/ banks.
Cashier
Krogers
Richmond, VA
03.2016 - 07.2017
- I worked front end and made sure that the customers had everything they needed before and after they finished grocery shopping
- I handle customers orders, I handle major credit cards, coupons and cash I also cleaned up in the front I was learning the new online shopping that they started to offer I made sure the customer felt at home before and after there shopping trip and made sure they had no bad experience while they was shopping.
Cashier
Bojangels
Midlothian, VA
05.2016 - 06.2016
- I work as a cashier help with orders and packing the food I handle major credit cards and I make sure the customers are satisfied at all time as the receive there orders.
Cook
McDonald's
Chesterfield, VA
08.2014 - 11.2014
- I opened the restaurant and worked back half of the kitchen I prepared the morning breakfast and lunch I made sure that everything was ready to go for the rest of the morning and for lunch I made sure food was stocked for the entire morning, prep for lunch, and even sometimes helped with lunch time, made sure that restaurant was cleaned, and washed dishes.
Cashier/Customer Service
Popeye's Restaurants
Richmond, VA
08.2014 - 11.2014
- I was a night cashier that handled major payments, took customers order, made sure that the customers had a pleasant experience while waiting on there food, stocked the front and helped with packing there food, I closed the restaurant so I had to make sure that the restaurant was cleaned and read for morning crew.
Outbound Customer Service Representative
Express Employment Professionals
Henrico, VA
07.2014 - 10.2014
- Took outbound call about current elections, took donations for the election, made sure that the customer felt comfortable to talk about who they were voting for.
Medical Administration Assistant
Lucy corr nursing home
Chesterfield, VA
05.2014 - 08.2014
- This was my internship I helped handle The administration part, patients records, patients appointments, scheduled patients medication and watched them to make sure everything with them was fine, I organized personal files and records on the patients,followed facility policies,procedures, and processes, communicated with patients and there families(provided information)
- Greeted patients, answered inquiries and provided assistance in a professional manner.
- Maintained patient records by updating information, filing documents and preparing reports.
- Created medical charts and maintained confidentiality of patient files.
- Ensured HIPAA compliance by following all regulations related to the handling of confidential patient information.
Childcare Provider
Nana's Place
Chesterfield, VA
09.2009 - 06.2010
- Provided assistance on the care of children ages 4 months and 6 years, followed OSHA Health and safety regulations, monitored and maintained attendance, organized and manger payroll, completed and issued tax documents for parents, took the older kids to the bus stop, interacted with parents and provided feedback on children daily progress, completed sick/accident forms, Ensured the office had adequate forms and supplies on hand.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Maintained daily records of activities, behaviors, meals and naps.
- Observed children's behavior and development, communicate information with parents.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Assisted with feeding infants and toddlers during meal times.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Developed positive relationships with families by communicating regularly about their child's development.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Used positive reinforcement and behavior modeling to instill discipline in children.
- Dressed children and changed diapers.
Education
Associate's degree - Medical Billing & Coding
Ultimate Medical Academy-Tampa
04-2024
Associate degree - Medical administration assistant
Bryant & Stratton College-Richmond
12.2015
High school diploma or GED - High school
Clover Hill High School
06-2009
Skills
- Customer Service
- Medical Terminology
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Patient Scheduling
- Cash Handling
- Computer Skills
- Call Center
- Dependable
- ICD-9 coding and billing
- Icd-10 coding and billing
- Cashier
- Medical Billing
- CPT Coding
- Medical Records
- Medical Office Experience
- Anatomy Knowledge
- EMR Systems
Certification
- Forklift Certification
- Driver's License
- CPR Certified
- Medical Training
Timeline
DSP Worker
Diversity
01.2024 - Current
Customer Service Representative
Navient
05.2023 - 02.2024
Customer Service Representative
Maximus
12.2021 - 03.2023
Customer Service Representative
The Results Company
10.2020 - 09.2021
Cashier/Customer Service
Burlington Stores
03.2020 - 07.2020
Cashier/Customer Service
Taco Bell
01.2019 - 01.2020
Banker
Teleperformance
06.2017 - 06.2018
Cashier
Bojangels
05.2016 - 06.2016
Cashier
Krogers
03.2016 - 07.2017
Picking
Amazon Fulfillment
09.2015 - 09.2020
Cook
McDonald's
08.2014 - 11.2014
Cashier/Customer Service
Popeye's Restaurants
08.2014 - 11.2014
Outbound Customer Service Representative
Express Employment Professionals
07.2014 - 10.2014
Medical Administration Assistant
Lucy corr nursing home
05.2014 - 08.2014
Childcare Provider
Nana's Place
09.2009 - 06.2010
Associate's degree - Medical Billing & Coding
Ultimate Medical Academy-Tampa
Associate degree - Medical administration assistant
Bryant & Stratton College-Richmond
High school diploma or GED - High school
Clover Hill High School
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